Twist Bioscience

Sales

• Deliver revenue and drive growth for Twist Bioscience sequencing products in the assigned territory
• Provide accurate revenue forecasts throughout the fiscal year
• Monitor competitor products and commercial strategies, escalating activities in a timely manner
• Provide customer feedback and identify unmet customer needs
• Attain quarterly and annual revenue targets
• Deliver timely territory forecasts
• Develop and manage relationships with new and existing customers at multiple organizational levels
• Develop contingency and risk mitigation plans
• Develop and execute supply agreements
• Collaborate with product management, R&D, and operations to minimize time to revenue
• Maintain the CRM database
• Represent the company at relevant tradeshows
• Raise awareness of the competitive landscape and introduce new product ideas to internal partners

Senior NGS Sales Specialist

Customer Support

• Deliver concierge-level, white glove support to customers
• Interact with, support, and build relationships with account managers, field application scientists, and technical support specialists
• Respond to and resolve product, service, and order inquiries via email, chat, and phone
• Identify problem causes, collaborate with stakeholders on solutions, present solutions to customers, and follow up on satisfaction
• Process and validate sales purchase orders and resolve errors
• Provide product guidance, ecommerce website assistance, and order-status information
• Monitor key account orders in the production pipeline and provide proactive updates to internal stakeholders
• Generate sales quotes for sales representatives in Salesforce quote-to-cash system
• Comply with applicable QMS/ISMS standards, regulatory requirements, customer requirements, and established policies and procedures

Customer Support Representative

QA Engineer

• Provide ongoing product quality engineering support throughout the product life cycle for multiple product platforms.
• Ensure compliance with 21 CFR 820, ISO 13485, EU IVDR, cGMPs, and other applicable regulatory requirements.
• Review batch records and investigate discrepancies or anomalies.
• Perform statistical analyses on batch data and prepare statistical reports.
• Develop and implement quality control procedures.
• Participate in product release activities and provide quality assurance sign-off.
• Support quality control, field application scientists, and customer support.
• Support validation planning, transfer activities, design and development, engineering, and manufacturing.
• Support change controls, deviation management, document change management, complaints, non-conformances, and CAPA activities.
• Represent QA and QC on the incident management committee and identify quality trends.
• Assess and qualify new supplier materials.
• Drive product risk management and ensure completeness of design history files, validation packages, and change requests.
• Review verification and validation reports and identify compliance gaps.
• Coordinate issue resolution using a risk-based approach.
• Trend, analyze, and report quality data to improve products and processes.
• Provide management status updates and escalate issues in a timely manner.
• Train employees as required and maintain communication with peers.
• Travel 10%.

Quality Engineer

Manager

• Manage strategic sourcing activities to ensure continuous supply to production and NPI
• Track spend analytics, savings, and initiatives
• Configure and apply sourcing tools
• Manage the end-to-end sourcing process, including supply base analysis, supplier selection, RFP preparation and analysis, and KPI development/tracking
• Develop and implement key commodities roadmaps
• Negotiate supplier contracts, including costs and terms of supply, service, and quality
• Conduct market analysis and category-based supplier selection for reagents, distribution channels, plastics, packaging, and capital equipment
• Prepare and execute RFI/RFPs and lead bid analysis and evaluation
• Estimate risks and apply risk-minimizing techniques to support business continuity and reduce sole and single sources
• Maintain strategic sourcing relationships and develop strong partnerships
• Uphold internal and external policies, regulations, and laws
• Follow regulatory requirements and ISO 13485

Staff Commodity Business Manager

Data Analyst

• Own and maintain the authoritative marketing data model and metric definitions
• Deliver end-to-end marketing measurement as business-focused stories with recommendations
• Partner with commercial, product and digital marketing leaders to diagnose channel performance, funnel leaks and segment opportunities
• Own lead quality measurement, including MQL definitions, lifecycle metrics and lead scoring validation
• Build self-serve datasets and documented endpoints for marketing leaders
• Deliver curated visuals, recurring digests and narrative summaries for stakeholders
• Validate self-served numbers and establish automated data-quality checks
• Build AI-assisted analytics tools and maintain the marketing semantic layer and metric dictionary
• Steward the governed Snowflake marketing data product layer
• Represent marketing analytics requirements as the technology stack evolves, including Salesforce Marketing Cloud migration, Segment instrumentation and e-commerce replatforming
• Drive campaign performance reporting adoption and support the migration from Marketo to Salesforce Marketing Cloud

Marketing Analytics Manager

Inside Sales

• Create targeted campaigns to develop and sometimes close new opportunities in existing and new accounts
• Collaborate with marketing, global portfolio directors and global ISS to create and drive product promotions and measure their effectiveness
• Partner with field sales, distributors and dealers to develop focused plans targeting application areas that generate leads and meet or exceed targets
• Help customers with Clonal genes, Gene fragments, Oligo pools, MGF’s, Gene pool and IgG’s using online tools and knowledge
• Generate and assist in closing customer quotes
• Maintain CRM data including sales opportunities, stages, marketing statuses and customer intelligence
• Serve as initial contact for pre-sales customer inquiries
• Manage sales processes for products, accounts and opportunities via phone, email and occasionally in person
• Attend and manage trade show leads with marketing and qualify them
• Prospect outbound leads and route qualified opportunities to sales executives
• Focus on strategic opportunities, including retargeting and dormant accounts
• Answer incoming calls, place outbound calls and respond to emails promptly
• Provide technical assistance to customers, distributors and dealers
• Attend customer meetings, conferences and trade shows and present technical insights when required
• Close sales and achieve quarterly regional targets
• Report to the Director of Sales Japan

Inside Sales Specialist – Technical Concierge

Account Manager

• Build and grow a pipeline of NGS customers, collaborators, and partners across the region from initial conversation through signed agreement
• Own the full deal cycle, including prospecting, negotiation, contract terms, volume-based pricing, and closing
• Develop and manage strategic account plans for highest-value relationships
• Partner with the Field Application Support team to provide customers with technical guidance
• Work with marketing to build Twist Bioscience's brand and regional visibility
• Maintain current opportunities in Salesforce and provide leadership with pipeline visibility
• Operate within ISO 13485 and other regulatory requirements
• Serve as the face of Twist Bioscience to hospitals, pharmaceutical and biotechnology companies, and academic institutions across Singapore, Taiwan, and Hong Kong

Key Account Manager, NGS

• Develop Twist Bioscience's market presence in Western Japan, particularly Kansai (Osaka/Kyoto), Kyushu and Chugoku
• Deliver revenue and drive growth for Twist Bioscience DNA synthesis and Protein sciences product portfolios
• Deliver accurate revenue forecasts throughout the fiscal year
• Monitor competitor products and commercial strategies and escalate competitor activities promptly
• Provide customer feedback on products and identify unmet customer needs for new product development
• Attain quarterly and annual revenue targets
• Deliver accurate and timely territory forecasts
• Develop and manage relationships with new and existing customers and dealers at multiple organizational levels
• Develop contingency and risk mitigation plans for the region
• Develop and execute supply agreements with customers
• Maintain the CRM database with up-to-date information
• Represent the company at relevant trade shows
• Monitor the competitive landscape and introduce new product ideas to internal partners
• Perform additional duties as assigned

Account Manager, DSPS

Business Development Rep

• Establish Twist’s market position in synthetic genes, oligo pools, DNA variant libraries, antibody production and characterization, and biopharma services
• Develop strategic goals and build key distributor and customer relationships
• Identify business opportunities, negotiate and close business deals
• Collaborate with internal Twist product line groups, sales, marketing, legal, and other key managers to maximize revenue
• Identify and facilitate business partnerships with pharmaceutical, biotechnology, related companies, and academics
• Establish, develop, and close commercial contracts and agreements with customers, collaborators, and partners
• Manage and maintain commercial alliances during development, early commercialization, and launch
• Prospect and generate leads for the DNA Synthesis and Protein Solutions portfolio
• Generate, drive, and secure continuous deal flow leading to high-value commercial agreements
• Screen partnership and licensing opportunities
• Present Twist capabilities, competencies, and offerings to prospective collaborators and partners
• Lead negotiations, conduct due diligence, and drive deals through contract execution
• Maintain and grow customer relationships, collaborations, and partnerships
• Coordinate subject matter experts and internal resources for opportunities
• Analyze market and financial data and present business cases
• Conduct market research and maintain a diversified revenue pipeline
• Oversee customized sales tools and marketing collateral, including proposals, RFP responses, and technical presentations
• Report to the Senior Director, DNA Synthesis and Protein Solutions, KOSEA