Customer Support Representative

Twist Bioscience

. Deliver concierge-level, white glove support to customers .

Posted 10/2/2026full-timeRemote • California • United StatesJuniorMid-Level💰 $55,000 - $75,000 per yearWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates expertise in providing high-level customer support and relationship management within the biotech industry, with a strong focus on problem-solving, order processing, and compliance with regulatory standards.

Highest-signal resume keywords

Customer-Facing ExperienceSalesforce Quote-To-Cash SystemBiotech Industry KnowledgeExcellent Communication SkillsAttention To Detail

ATS Keywords

Tailor your resume

Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills

Order ProcessingProblem IdentificationSales Quote GenerationEcommerce Website AssistanceRegulatory Compliance

Soft Skills

Relationship BuildingMulti-TaskingTime Management

Tools & Technologies

SalesforceG-Suite

Industry Keywords

QMS StandardsISMS StandardsLife Sciences

About the role

Key responsibilities & impact

Deliver concierge-level, white glove support to customers
Interact with, support, and build relationships with account managers, field application scientists, and technical support specialists
Respond to and resolve product, service, and order inquiries via email, chat, and phone
Identify problem causes, collaborate with stakeholders on solutions, present solutions to customers, and follow up on satisfaction
Process and validate sales purchase orders and resolve errors
Provide product guidance, ecommerce website assistance, and order-status information
Monitor key account orders in the production pipeline and provide proactive updates to internal stakeholders
Generate sales quotes for sales representatives in Salesforce quote-to-cash system
Comply with applicable QMS/ISMS standards, regulatory requirements, customer requirements, and established policies and procedures

Requirements

What you’ll need

Bachelor’s degree, preferably in life sciences or related field
1-2 years work experience in biotech industry
2+ years customer-facing experience
Excellent verbal and written communication skills
Attention to detail
Able to multi-task, prioritize, and manage time effectively
Strong computer skills
Familiarity with G-Suite, preferably including Salesforce

Benefits

Comp & perks

Bonus eligibility
Equity
Generous benefits package