Key Account Manager, NGS

Twist Bioscience

. Build and grow a pipeline of NGS customers, collaborators, and partners across the region from initial conversation through signed agreement .

Posted 9/17/2026full-timeRemote • Singapore, TaiwanMid-LevelSeniorWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates expertise in building and managing strategic accounts within the NGS sector, with a strong focus on customer relationship management and contract negotiation. Proven ability to operate within regulatory frameworks and deliver technical guidance to clients in the biotechnology and pharmaceutical industries.

Highest-signal resume keywords

NGS WorkflowsStrategic Account ManagementContract NegotiationSalesforce ProficiencyRegulatory Compliance (ISO 13485)

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Account PlanningVolume-Based PricingPipeline ManagementCustomer Relationship ManagementCommercial Strategy

Soft Skills

Excellent CommunicationCollaborative MindsetStrong Work EthicCustomer-Service Excellence

Tools & Technologies

Salesforce

Industry Keywords

BiotechnologyPharmaceuticalsGenomicsMolecular BiologyBiochemistry

About the role

Key responsibilities & impact

Build and grow a pipeline of NGS customers, collaborators, and partners across the region from initial conversation through signed agreement
Own the full deal cycle, including prospecting, negotiation, contract terms, volume-based pricing, and closing
Develop and manage strategic account plans for highest-value relationships
Partner with the Field Application Support team to provide customers with technical guidance
Work with marketing to build Twist Bioscience's brand and regional visibility
Maintain current opportunities in Salesforce and provide leadership with pipeline visibility
Operate within ISO 13485 and other regulatory requirements
Serve as the face of Twist Bioscience to hospitals, pharmaceutical and biotechnology companies, and academic institutions across Singapore, Taiwan, and Hong Kong

Requirements

What you’ll need

Genuine scientific grounding and understanding of NGS workflows
Track record of building long-term relationships and winning complex, high-value deals
Strong commercial instincts and collaborative mindset
Excellent communication and presentation skills
Proven track record of consistently meeting or exceeding targets
Formidable work ethic and dedication to customer-service excellence
Ability to travel 30–50% between Singapore (base), Hong Kong, and Taiwan
Bachelor's degree in Biology, Molecular Biology, Biochemistry, or a related field, or equivalent industry experience
3–5+ years of commercial or key-account experience in NGS/genomics
Track record of managing or growing strategic accounts in Singapore, Taiwan, and/or Hong Kong