Client Services Manager – Streaming

Two Circles

. Identify, manage and deliver client revenue and gross profit growth against client and Two Circles Staylive commercial objectives .

Posted 10/28/2026full-timeLondon • United KingdomMid-LevelSeniorWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates expertise in managing client revenue growth and retention strategies within a B2B/SaaS environment, while ensuring delivery excellence in live streaming operations and accurate financial reporting.

Highest-signal resume keywords

B2B/SaaS Commercial ProcessesSalesforce CRMRevenue ProjectionUpsell and Renewal Sales ManagementProcess Design and Development

ATS Keywords

Tailor your resume

Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills

Revenue Growth ManagementFinancial ReportingClient Relationship ManagementSales Process ManagementInvoicing Accuracy

Soft Skills

Commercially Minded CommunicationClient Needs Balancing

Tools & Technologies

Salesforce

Industry Keywords

Live StreamingClient ServicesGrowth StrategyBusiness ReviewsOperational Excellence

About the role

Key responsibilities & impact

Identify, manage and deliver client revenue and gross profit growth against client and Two Circles Staylive commercial objectives
Execute growth strategy for specified international sport customers with the Commercial Director
Share best practices and identify functional growth and retention strategies with other Client Services Managers
Shape the Staylive development roadmap with the Product Organisation
Work with Staylive Operations to ensure delivery excellence in mission-critical live streaming activities
Manage revenue and gross profit growth for approximately five owned accounts
Manage upsell and renewal sales processes from qualification through to close
Manage business and commercial relationships between Staylive and specified accounts
Build new processes with the Commercial Director and leadership team
Record activity and status accurately in Salesforce CRM
Prepare accurate revenue projections and revenue commitments
Oversee handover of new strategic clients from Sales to the Operations Project Office
Track, monitor and report to strategic clients through quarterly business reviews and regular relationship update meetings
Ensure accurate invoicing and financial reporting between Staylive and specified accounts

Requirements

What you’ll need

Deep knowledge of B2B/SaaS commercial processes
Ability to design, build and develop new processes
Commercially minded communication skills
Ability to balance client and business needs
Experience with CRM systems, particularly Salesforce
Ability to manage upsell and renewal sales processes from qualification through to close
Ability to accurately project revenue and commit revenue on a project-by-project basis
Ability to ensure accuracy in invoicing and financial reporting

Benefits

Comp & perks

Renowned Team Days often throughout the year
Summer Away Days
23 standard days of holiday (+ 1 Birthday, +2 for a ‘Big Life Event’ and +1 Admin Day), closure of office over Christmas (plus Bank Holidays)
Discretionary Bonus based on company performance
Performance Reviews every 6 months with discretionary salary increases
Private healthcare (Vitality) and/or Health Care Plan (Medicash)
Mobile phone contribution
Sport Challenge contribution
Gym membership contribution
2x annual kit drops