Client Success Manager

Two Circles

. Manage and guide clients throughout their entire lifecycle, from initial onboarding to renewal .

Posted 10/16/2026full-timeRemote • Arizona • United StatesMid-LevelSenior💰 $70,000 - $95,000 per yearWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates expertise in account management and client relationship building, with a strong focus on driving customer satisfaction and revenue growth through effective communication and strategic guidance. Proficient in utilizing CRM platforms and SaaS solutions to enhance client engagement and product adoption.

Highest-signal resume keywords

Account ManagementClient Relationship BuildingMicrosoft DynamicsSalesforce CRMSaaS Solutions

ATS Keywords

Tailor your resume

Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills

Project ManagementData AnalysisRevenue ForecastingProduct AdoptionClient Onboarding

Soft Skills

Excellent CommunicationInterpersonal SkillsProblem-SolvingDetail-OrientedOrganizational Skills

Tools & Technologies

Microsoft Office SuiteKORE Intelligence Platform

Industry Keywords

Sports IndustryEntertainment IndustryClient SuccessCustomer SatisfactionChurn Reduction

About the role

Key responsibilities & impact

Manage and guide clients throughout their entire lifecycle, from initial onboarding to renewal
Develop strong, long-term relationships with key stakeholders
Oversee client onboarding and ensure smooth product adoption and timely service delivery
Monitor account health and mitigate client retention risks
Partner with the Client Success Director to understand evolving client needs and identify growth opportunities
Collaborate with Product and Engineering teams to communicate feedback and prioritize feature requests or issues
Work with Marketing to identify client success stories and create case studies or testimonials
Drive client renewals and reduce churn
Identify cross-selling and upselling opportunities
Help forecast and meet revenue growth targets for assigned accounts
Track, report, and communicate account health and progress using product usage, engagement, and renewal metrics
Conduct business planning meetings with clients
Ensure clients fully utilize technology and services to meet business objectives
Promote and implement best practices and provide strategic guidance
Serve as a trusted advisor and advocate for client needs

Requirements

What you’ll need

3-5 years of experience in an account management or client relationship role
Experience working in sports, entertainment, or a related industry
Proven success managing client accounts, building strong relationships, and driving customer satisfaction by understanding client needs
Ability to manage and execute complex projects
Excellent communication and interpersonal skills
Analytical mindset with the ability to use data to drive decisions and showcase the value of solutions
Strong problem-solving skills
Detail-oriented with strong organizational skills and ability to manage multiple accounts simultaneously
Comfortable with frequent travel up to 25%, including overnight stays
Proven experience utilizing Microsoft Dynamics and Salesforce CRM platforms
Knowledge of SaaS solutions and enterprise software products is highly preferred
Proven expertise using Microsoft Office Suite (Word, Excel, PowerPoint, Outlook)
Experience with the KORE intelligence platform is a plus

Benefits

Comp & perks

Base salary range of $70,000-$95,000 per year
Frequent travel opportunities, including overnight stays, up to 25%