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Delivery Director
Two Circles. Take direct, senior ownership of the North America technology delivery portfolio .
Tech Stack
Tools & technologiesGo
About the role
Key responsibilities & impact- Take direct, senior ownership of the North America technology delivery portfolio
- Embed and evolve Two Circles' delivery frameworks, governance and operating rhythms within North America
- Ensure consistent approaches to delivery planning, reporting, escalation and decision-making across programmes
- Act as the senior escalation point for complex delivery, resourcing or commercial challenges
- Operate as the EVP's key delivery partner and absorb operational portfolio complexity
- Partner with Product and Go-To-Market leadership on resourcing, prioritization and delivery trade-offs
- Represent North America delivery with senior technical and non-technical stakeholders, including client executives
- Establish approaches to resource planning, capacity management and utilization across North America
- Ensure teams use agreed tools and processes to track time and effort accurately
- Partner with commercial and finance colleagues on margin management, forecasting and Statements of Work
- Identify delivery risks early and drive corrective action
- Partner with Delivery Directors in EMEA and APAC on global standards, tooling and expectations
- Lead, coach and develop delivery leaders across Programme and Delivery roles
- Build a collaborative, transparent culture focused on continuous improvement
- Build trusted relationships across delivery, engineering, product and client-facing teams
Requirements
What you’ll need- Significant experience in senior delivery leadership roles, ideally including experience operating as a direct partner to an executive-level leader (CTO, EVP or equivalent)
- Proven track record delivering complex digital products, SaaS platforms and/or data-led programmes within a consultancy, agency or product-led technology organisation
- Strong experience embedding delivery frameworks, governance and operating models at scale, including in fast-growing environments
- Demonstrated experience with resource management, utilisation, delivery tooling and time tracking
- Experience working across global or multi-region delivery organisations, with the credibility to operate as a peer to senior delivery leaders elsewhere in the business
- Strong commercial awareness, with experience using delivery data to inform margin, forecasting and client outcomes
- Excellent stakeholder management and communication skills, with genuine ability to influence senior technical and non-technical audiences, including client executives
- A track record of thriving, not just coping, in fast-paced, ambiguous, high-pressure environments — this role sits inside a period of significant growth and change in North America