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Dynamics Consultant
Two Circles. Run workshops covering business requirements gathering, process mapping and use cases for Microsoft Dynamics Sales & Service implementations in a client-facing role .
Core Competencies
Role fitCore Competencies
Use this summary to align your resume positioning with the role.
Demonstrates expertise in Microsoft Dynamics 365 implementations, including functional consulting, business analysis, and process mapping. Capable of managing project timelines, creating documentation, and engaging with stakeholders at all levels while fostering strong client relationships.
Highest-signal resume keywords
Dynamics 365 Functional Consultant ExperienceBusiness Analysis and Requirements GatheringCreating Functional and Technical Design DocumentationMicrosoft Power Platform ProficiencyClient Engagement and Relationship Management
ATS Keywords
Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills
Process MappingUAT Process SupportCustomising Dynamics 365 SolutionsBuilding Microsoft PowerAppsCreating End User Support MaterialJavaScript UnderstandingD365 Sales/Customer Engagement App DevelopmentD365 Customer Service ConfigurationFunctional Design DocumentationTechnical Design Documentation
Soft Skills
Strong Communication SkillsClient Relationship BuildingAttention to DetailSelf-Starter AttitudePresentation Skills
Tools & Technologies
Microsoft Dynamics 365Microsoft Power PlatformPowerAppsUAT ToolsProject Management Software
Certifications & Qualifications
AB-410PL-900PL-200PL-400
Industry Keywords
Sales ProcessesCustomer Service ProcessesBusiness Requirements GatheringProcess MappingStakeholder Engagement
About the role
Key responsibilities & impact- Run workshops covering business requirements gathering, process mapping and use cases for Microsoft Dynamics Sales & Service implementations in a client-facing role
- Manage project timelines, project documentation and required deadlines, keeping projects on track and escalating as required
- Introduce formal requirement specifications and workflow documentation
- Work directly with client teams, solution architects and developers to ensure solutions meet business needs
- Manage and upskill junior Microsoft Dynamics internal resources
- Engage and impress client Director and Executive-level stakeholders on both business and technical sides
Requirements
What you’ll need- Experience as a Dynamics 365 Functional Consultant
- Experience across business analysis, systems audits, requirements gathering and process mapping
- Creating functional and technical design documentation
- Creating end user acceptance testing scripts and supporting UAT process
- Creation of end user support and training material
- Understanding of Sales and Customer Service Processes
- Experience customising, configuring and developing Dynamics 365 solutions
- Experience building apps within D365 Sales/Customer Engagement (CE)
- Experience customising and configuring D365 Customer Service
- Good understanding and experience in Microsoft Power Platform
- Understand and experience in building Microsoft PowerApps
- An understanding of JavaScript code desirable, but not mandatory
- Certifications within Microsoft Dynamics or Power Platform desirable (AB-410, PL-900, PL-200, PL-400 etc.)
- Can operate as a member of project teams, as well as manage them
- Comfortable being hands on and managing key client accounts
- Comfortable in delivering presentations and demonstrations to stakeholders
- Worked across accounts with sizeable budget and multiple markets
- Comfortable building strong working relationships, both within the business and with clients, and a keenness to maintain and develop these relationships
- Ability to work at pace and retain a keen attention to detail
- A willingness to travel (if and when required)
- Love for sports
- Great self-starting attitude keen to join an entrepreneurial organisation where every working day is different
Benefits
Comp & perks- Summer away days
- 23 standard days of holiday (+1 Birthday, +2 for a big life event and +1 for Admin Day) closure of office for Christmas (Plus bank holidays)
- Discretionary bonus on company performance
- Performance reviews every 6 months with discretionary salary increases
- Private Healthcare (Vitality) or Medicash scheme
- Mobile phone contribution
- Sport challenge contribution
- Gym membership contribution
- 1x Annual kit drops