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Accounts Receivable, Collections Officer
Twoconnect. Process and maintain accounts receivable transactions and customer account records accurately and on time.
Core Competencies
Role fitCore Competencies
Use this summary to align your resume positioning with the role.
Demonstrates expertise in accounts receivable management, including debtor account reconciliation, payment collection, and customer communication. Proficient in using ERP systems and Microsoft Excel to maintain accurate financial records and support broader finance functions.
Highest-signal resume keywords
Accounts Receivable ManagementDebtor Account ReconciliationOutbound Customer CallsMicrosoft ExcelERP System Experience
ATS Keywords
Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills
Accounts ReceivableCredit ControlCollectionsPayment AllocationFinancial Record MaintenanceCustomer Account ReconciliationDebtor Ageing RecordsPayment Terms ManagementCash CollectionReporting
Soft Skills
Strong Communication SkillsAttention to DetailOrganisational SkillsTime ManagementProactive Approach
Tools & Technologies
Microsoft OfficeMicrosoft Dynamics Business CentralERP Systems
Industry Keywords
WholesaleDistributionSupply ChainIndustrial Products
Tech Stack
Tools & technologiesERP
About the role
Key responsibilities & impact- Process and maintain accounts receivable transactions and customer account records accurately and on time.
- Allocate incoming payments against customer accounts and invoices.
- Reconcile customer accounts and investigate discrepancies, unapplied payments and outstanding items.
- Monitor customer accounts against agreed payment terms and prioritise overdue balances for follow-up.
- Maintain accurate debtor ageing records.
- Conduct proactive outbound collection calls to retail and trade customers regarding overdue balances, payment commitments and payment options.
- Communicate with customers regarding outstanding invoices and payment arrangements.
- Follow up promised payments and record collection activity and agreed actions.
- Issue customer statements, invoices and other account documentation.
- Respond to customer account, invoice and payment queries and resolve discrepancies.
- Escalate aged, disputed or higher-risk accounts where appropriate.
- Maintain customer account terms, payment arrangements and related information.
- Assist with month-end accounts receivable reconciliations and reporting.
- Collaborate with Sales, Operations, Purchasing and Finance to resolve account and payment issues.
- Provide broader finance and administrative support during leave, sickness, busy periods and changing priorities.
- Identify recurring issues and suggest improvements to accounts receivable and collection processes.
- Perform other position-level duties as they arise.
Requirements
What you’ll need- Minimum 3 years of experience in accounts receivable, credit control, collections, or a similar finance role is essential.
- Demonstrated experience managing debtor accounts and following up overdue balances is essential.
- Confidence making outbound customer calls and discussing outstanding payments is essential.
- A confident, mature and professional approach to collections, including the ability to manage difficult payment conversations constructively, is essential.
- Strong written and verbal communication skills are essential.
- Experience allocating customer receipts and reconciling customer accounts is essential.
- Strong attention to detail and accuracy when maintaining financial and customer records is essential.
- Strong organisational and time-management skills, with the ability to manage follow-ups, deadlines and competing priorities, are essential.
- A proactive and persistent approach to debtor follow-up and cash collection is essential.
- Ability to work independently while contributing effectively within a small finance team is essential.
- Strong Microsoft Excel and general Microsoft Office skills are essential.
- Experience using an ERP or accounting system is essential.
- Experience using Microsoft Dynamics Business Central is highly regarded.
- Experience managing customer payment terms, payment arrangements or credit control processes is highly regarded.
- Experience within wholesale, distribution, supply chain or industrial products environments is highly regarded.
- Broader finance administration experience and the flexibility to support other finance functions when required are highly regarded.
Benefits
Comp & perks- Work from home
- Monday to Friday; weekends off
- HMO with 2 free dependents and medical reimbursements
- Government-mandated benefits
- Opportunities to work with leading companies in Australia and beyond
- Training programmes for career development
- Engaging company outings, team activities and wellness sessions
- Supportive, inclusive culture
- Dedicated managers focused on your growth and success
- Competitive pay and benefits
- Additional entitlements
- Structured career development programs
- People-first culture emphasizing stability, growth and genuine care