Twoconnect

General

• Support project administration across multiple active projects
• Produce, collate, and distribute information using reports and dashboards
• Maintain accurate project records throughout the delivery lifecycle
• Assist the delivery team with general administrative tasks
• Engage with suppliers and subcontractors professionally and proactively
• Follow up outstanding information and documentation
• Maintain professional communication with external parties via phone and email
• Maintain project information records using Jira and associated systems
• Record and audit client and contractor communications
• Manage assigned tasks within CRM and task-management systems
• Support document processing and system updates
• Follow quality standards, procedures, and delivery processes
• Identify and escalate issues, delays, and risks
• Assist with agreed remedies and preventative measures
• Support audit readiness through complete documentation and communication trails
• Prepare basic reporting to maintain or improve service delivery
• Work toward delivery team KPIs and performance targets
• Fill administrative gaps within the delivery function
• Perform other role-specific duties as required

Admin Officer – Construction

IT Support

• Implement recruitment strategies aligned with business needs and market trends
• Source candidates through job boards, referrals, social media, and internal databases
• Conduct initial screenings and first-round interviews
• Prepare candidates for client interviews
• Manage candidate and client relationships through pre-onboarding
• Maintain accurate, up-to-date ATS data
• Ensure timely progress of roles in the recruitment pipeline
• Collaborate with team members and support recruitment activities across different verticals, focusing on IT and Construction & Engineering

Recruitment Specialist – IT, Construction, Engineering

Support Engineer

• Provide technical support to customers regarding EV charging stations via phone, email, and live chat.
• Diagnose and troubleshoot hardware and software issues related to EV chargers and their networks.
• Guide customers through installation, setup, and maintenance procedures.
• Escalate complex issues to the engineering or field service team as required.
• Monitor and analyse system performance, identifying potential issues proactively.
• Document customer interactions, troubleshooting steps, and solutions in the ticketing system.
• Assist with firmware updates, system integrations, and remote diagnostics.
• Provide technical training to customers and internal teams on best practices.
• Stay up to date with industry trends, emerging technologies, and product updates.
• Collaborate with the sales team to identify customer needs and provide pre-sales technical assistance.
• Ensure compliance with industry standards and safety regulations.
• Perform other role-specific duties that may arise.

L2 Technical Support Representative

Accounts Receivable

• Manage accounts receivable processes, including invoicing, credit notes, receipts, and payment allocations
• Monitor and respond to customer billing enquiries
• Process customer payments across multiple currencies and payment methods
• Conduct collections activities, issue payment reminders, and follow up on overdue accounts
• Monitor customer accounts for overdue payments and conduct proactive collections calls and emails
• Prepare monthly customer statements and perform account reconciliations
• Resolve billing issues and account discrepancies with Customer Success and Sales teams
• Support cash flow forecasting and credit control activities
• Assist with month-end reporting, ageing analysis, accrued revenue journals, and audit requirements
• Ensure compliance with company policies, internal controls, and accounting standards
• Identify opportunities to improve AR processes and support automation initiatives

Accounts Receivable & Collections Specialist

Construction Estimator

• Prepare quantity take-offs, BOQs, and cost estimates for concrete formwork and structural construction projects
• Review GA/structural drawings, specifications, revisions, and project documentation to determine scope and pricing requirements
• Measure and quantify slabs, columns, walls, beams, formwork areas, concrete volumes, and related construction elements
• Support tender submissions, estimate reviews, pricing updates, variations, and cost reconciliations
• Identify scope changes, discrepancies, omissions, risks, and commercial impacts during estimating and project reviews
• Maintain accurate project documentation, drawing revisions, quantity records, estimating databases, and document control systems
• Collaborate with Estimators, Contract Administrators, Project Managers, suppliers, subcontractors, and internal teams to deliver accurate and timely estimating information

Construction Estimator – Dayshift

Call Center Representative

• Provide day-to-day leadership, supervision and support across the contact centre team.
• Lead and support consultants across retail sales and policy administration activities.
• Drive sales and retention performance in line with established team targets and KPIs.
• Monitor team performance across inbound and outbound activity, conversion and customer outcomes.
• Coach and mentor consultants through regular day-to-day and weekly feedback and development.
• Identify performance gaps, errors and recurring issues and provide timely coaching and follow-up.
• Answer day-to-day questions and provide practical guidance to consultants.
• Act as the escalation point for complex or challenging customer service matters.
• Support consultants in managing difficult customer interactions and identifying appropriate resolutions.
• Coach consultants to progress sales conversations using clear, customer-focused communication.
• Support policy administration, renewals and retention activity.
• Provide coaching and follow-up in response to quality and compliance findings.
• Maintain clear communication regarding expectations, priorities and performance.
• Support collaboration between onshore and offshore team members.
• Provide customer-facing support primarily through escalations, advice and call-handling improvement rather than routine queue coverage.
• Perform other position-level duties as required.

Call Centre Team Leader – Insurance

• Prepare residential drawings and construction documentation using ArchiCAD.
• Produce initial concepts, tender drawings, preliminary plans and final contract plans.
• Prepare documentation for development applications, developer approvals and building permit submissions.
• Incorporate client variations, selections and upgrades into residential plans.
• Review and incorporate soil reports, survey information and finished floor-level requirements.
• Adapt standard double-storey housing models to individual blocks and site conditions.
• Review each project for compliance with applicable planning, building and Small Lot Housing Code requirements.
• Assess site-specific considerations, including front and side setbacks, building heights and other development controls.
• Ensure compliance requirements are addressed throughout the complete drawing and construction lifecycle.
• Respond to requests for information from building surveyors and other stakeholders during the building permit process.
• Amend plans following internal reviews, consultant input, authority feedback and permit requirements.
• Identify potential design, documentation and compliance issues and escalate complex or ambiguous matters appropriately.
• Coordinate with internal drafting, estimating, development and construction teams.
• Manage daily drafting allocations according to project priorities, team capacity and required timeframes.
• Maintain accurate drawing revisions, records and supporting documentation.
• Follow established drafting standards, templates and quality-control procedures.
• Support and share technical knowledge with less-experienced drafting team members where appropriate.
• Perform other position-level duties as they arise.

Draftsperson, ArchiCAD

Security Analyst

• Protect a Microsoft-based environment across global operations through security monitoring, incident response, identity and access management, vulnerability management and continuous improvement of cyber security controls.
• Triage and investigate Microsoft Defender alerts and Arctic Wolf SOC escalations, including phishing, malware, suspicious sign-ins and endpoint activity.
• Coordinate containment, eradication and recovery activities with Arctic Wolf and internal IT teams, maintaining incident evidence and escalating major incidents when required.
• Support Microsoft Defender endpoint protection, Microsoft 365 security posture, security hardening and endpoint detection and response.
• Prioritise vulnerabilities based on exploitability, exposure and business criticality, and track remediation through closure.
• Support security baselines and patch compliance using Microsoft management tools and NinjaOne.
• Review and strengthen Active Directory and Microsoft Entra ID security, including MFA, Conditional Access, least-privilege access and periodic access reviews.
• Review privileged accounts, role-based access, service accounts and application permissions, and support identity-related threat response.
• Support improvement of Essential Eight controls, maintain evidence and remediation actions, and verify implementation with control owners.
• Support security risk assessments, policy reviews and audits, translating control gaps into prioritised actions.
• Record and manage security incidents, requests, problems and changes in Freshservice in line with ITSM processes.
• Perform root cause analysis, maintain response playbooks and knowledge articles, and support continuous improvement of recurring security issues.
• Report on incident response, remediation ageing, Defender coverage, identity risks and Essential Eight progress.
• Collaborate with service desk, infrastructure, application and business teams to resolve security issues while supporting operational continuity.
• Provide practical security guidance and contribute to phishing awareness and user education.
• Support incident handovers across time zones and participate in agreed after-hours incident response arrangements when required.
• Perform other position-level duties as they arise.

IT Security Analyst - Day Shift

Financial Planning and Analysis

• Manage month-end accounting activities, including journal preparation, balance sheet reconciliations, and general ledger maintenance.
• Take ownership of allocated asset and liability accounts, including bank and cash, prepayments, fixed assets, creditors, and accruals.
• Ensure reconciliations are completed accurately and on time, identifying and resolving variances promptly.
• Prepare expense analysis and support management reporting requirements.
• Support the integrity and accuracy of financial data within the general ledger.
• Assist with quarterly, half-year, and year-end reporting, including NASDAQ and ASIC listed reporting obligations and external audits.
• Provide payroll support across Australian and US operations, including full payroll processing during leave coverage.
• Collaborate with internal stakeholders to deliver finance activities and reporting deadlines.
• Contribute to process improvement initiatives, ad hoc financial analysis, and finance-related projects.
• Provide general support across the Finance team as required.

AU Financial Accountant – 6 Months Contract

Graphics Designer

• Produce high volumes of channel-ready creative assets for websites, email, paid social, organic social, digital advertising, retail signage and point-of-sale material
• Adapt approved campaign concepts and master artwork into channel-specific dimensions, formats and variations while maintaining visual consistency
• Resize, crop, retouch, colour-correct and optimise product and lifestyle imagery for web, mobile, social, email and print
• Create production-ready layouts and multipage documents in Adobe InDesign, including catalogues, lookbooks, line sheets and retail materials
• Create and refine vector artwork, icons, typography, simple illustrations and supporting graphic elements in Adobe Illustrator
• Use Adobe Photoshop for masking, background removal, clean-up, compositing, colour adjustments and final export preparation
• Produce e-commerce content including website banners, product-page assets, campaign tiles, email and CRM imagery and promotional graphics
• Prepare production-ready print artwork with correct bleed, trim, resolution, colour profiles and supplier specifications
• Create simple motion graphics and animated asset adaptations in Adobe After Effects
• Use approved AI-assisted design tools for resizing, image clean-up, background work, mock-ups and variation production while manually checking outputs
• Apply approved brand guidelines, templates, typography and visual standards consistently
• Complete preflight and quality checks covering copy, pricing, product details, dimensions, resolution, links, colour and export settings
• Maintain an organised digital asset library with folder structures, file names, version control and archived editable source files
• Manage the design queue against campaign dates and commercial priorities, clarify incomplete briefs, incorporate feedback and report throughput, deadlines and blockers
• Perform other position-level duties as required

Graphic Designer – E-commerce, Retail, InDesign, Canva

Bookkeeper

• Perform day-to-day bookkeeping, accurate data entry, and maintenance of financial records
• Manage accounts payable and accounts receivable, including invoice processing, payment tracking, collections, and follow-up
• Conduct bank, credit card, and other account reconciliations and investigate discrepancies
• Process and maintain supplier invoices, payments, records, and supporting documentation
• Handle supplier correspondence and resolve routine account issues
• Assist with month-end closing, reconciliations, reporting, and account-balance verification
• Prepare routine financial reports and supporting schedules for finance and management review
• Maintain accurate general ledger records and transaction documentation
• Respond to internal and external finance-related enquiries
• Support order administration and related finance administration
• Maintain organised financial records and audit trails in line with internal processes and controls
• Assist with audit and compliance preparation
• Support continuous improvement of bookkeeping, finance administration, and record-management processes
• Provide general bookkeeping and finance administration support to the wider finance team
• Perform other position-level duties as required

Bookkeeper, Day Shift

Payroll

• Process accounts payable end to end, including invoice validation, coding, approval routing and payment preparation.
• Maintain supplier records, respond to supplier queries and reconcile supplier statements and accounts.
• Support Australian payroll processing and review payroll inputs, changes, deductions and reconciliations before approval.
• Review payroll information from outsourced providers for Malaysia and India and follow up discrepancies.
• Prepare schedules and information for BAS, GST, payroll tax, workers compensation and other statutory obligations.
• Reconcile bank accounts, corporate cards, payroll clearing accounts and assigned balance sheet accounts.
• Review employee expense claims and corporate card transactions for compliance, coding, substantiation and approval.
• Maintain accurate financial records and supporting documentation in Xero.
• Monitor timesheet completion and data quality in Projectworks before billing.
• Review customer invoices, validating rates, project details, GST treatment and supporting information.
• Support month-end close through journals, accrual schedules, reconciliations and transaction review.
• Document procedures and cross-train finance team members.
• Collaborate with finance and operational stakeholders, escalating exceptions and unresolved issues.
• Perform other position-level duties as required.

Finance Officer – Xero, Payroll

Accountant

• Support month-end processes, including accruals, prepayments, and balance sheet reconciliations
• Maintain general ledger journal entries in compliance with accounting standards and company policies
• Review and analyse expense allocations and ensure accurate general ledger coding
• Reconcile accounts as required
• Prepare daily operating reports
• Assist with monthly BAS and FBT returns alongside Management Accountants and the Corporate Finance Team
• Support inventory-related accounting and reporting activities
• Provide transactional accounting support to Management Accountants and Commercial Accountants
• Conduct ad hoc financial analysis
• Undertake other position-related duties as required

Assistant Accountant – Manufacturing, Inventory

• Assist in preparing financial reports, including balance sheets and profit and loss statements.
• Maintain accurate financial records in accordance with Australian accounting standards.
• Support the preparation of BAS, GST, and other statutory reporting requirements.
• Prepare and process journal entries and complete account reconciliations.
• Assist with month-end closing processes and related reporting activities.
• Review financial records and identify discrepancies or issues requiring follow-up.
• Use accounting systems, including MYOB and Microsoft Dynamics 365 Business Central, to maintain and manage financial data.
• Respond to internal and external financial queries in a timely and professional manner.
• Support the preparation of financial information and schedules for management and other relevant stakeholders.
• Maintain accurate supporting documentation and financial records.
• Support continuous improvement initiatives across finance processes and documentation.
• Work independently to meet recurring deadlines while maintaining accuracy and attention to detail.
• Perform other position-level duties as they arise.

AU Accountant – D365 Business Central

Performance Marketing

• Build, launch, manage, and optimise paid campaigns across Meta Ads Manager, including Facebook and Instagram, LinkedIn Ads, TikTok Ads, and YouTube advertising
• Manage Google Ads campaigns across Search, Display, Performance Max, YouTube, and remarketing
• Manage campaign setup, including objectives, audiences, targeting, placements, budgets, bidding, and ongoing optimisation
• Manage digital campaigns from initial brief through execution, optimisation, reporting, and performance review
• Build and manage Mailchimp campaigns, including templates, segmentation, audience management, automation and customer journeys, and reporting
• Monitor campaign performance and make data-driven adjustments to improve customer acquisition, conversions, and sales
• Use GA4 and digital performance reporting to monitor results and identify opportunities for improvement
• Manage conversion tracking requirements, including pixels, UTMs, and attribution
• Support customer acquisition funnels, remarketing activity, and conversion optimisation across relevant digital channels
• Support SEO activity, including keyword research and content optimisation
• Prepare digital copy and campaign messaging for paid media, email, and other digital marketing activity
• Analyse campaign performance and provide clear insights, actions, and recommendations
• Manage multiple campaigns, priorities, budgets, and deadlines with a high level of accuracy
• Perform other position-level duties as they arise