Customer Support Specialist – Renewable Energy

Twoconnect

. Respond to customer enquiries regarding solar systems, home batteries, installations, subscriptions and consumer energy products.

Posted 10/8/2026full-timeRemote • PhilippinesMid-LevelSeniorWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates strong customer service capabilities with expertise in handling billing enquiries, subscriptions, and technical support for solar systems and home batteries. Proficient in communication across multiple channels and adept at problem-solving and process improvement in a fast-paced environment.

Highest-signal resume keywords

Customer Service ExperienceBilling Enquiries ManagementTechnical Support for Solar SystemsExceptional Communication SkillsOrganisational and Time-Management Skills

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Customer Account ManagementTechnical Issue LoggingTroubleshooting SupportBilling Platform ProficiencySoftware OptimisationCRM or Ticketing System ExperienceAppointment SchedulingDocumentation ManagementData EntryProcess Improvement

Soft Skills

Interpersonal SkillsActive ListeningProblem-Solving SkillsRapport BuildingAdaptability

Tools & Technologies

Microsoft WordMicrosoft ExcelMicrosoft OutlookOptimisation SoftwareBilling Systems

Industry Keywords

NETCC RequirementsRenewable EnergyConsumer ServicesTechnical SupportFast-Paced Environment

About the role

Key responsibilities & impact

Respond to customer enquiries regarding solar systems, home batteries, installations, subscriptions and consumer energy products.
Support customers through pre-installation and post-installation activities, including appointment scheduling, documentation and status updates.
Communicate via telephone, email, SMS and chat, resolving enquiries at first contact where possible.
Follow up with customers when further action, information or escalation is required.
Monitor customer systems through optimisation software, identify potential issues and provide troubleshooting support.
Assist with billing enquiries, payment plans, financial hardship, virtual power plant participation, software optimisation and subscriptions.
Create and maintain customer accounts on billing platforms and verify subscription terms, pricing and billing cycles.
Manage overdue accounts, issue reminders and support collections activity according to approved policies.
Document technical issues and warranty claims and create detailed support tickets.
Coordinate with engineering, technical, field service and external installation teams to resolve issues.
Maintain accurate customer interaction, installation, billing and payment records.
Identify service and process improvements and assist with customer templates, scripts and standard responses.
Ensure compliance with NETCC requirements, internal policies, quality standards and safety procedures.
Perform other position-level duties as required.

Requirements

What you’ll need

A bachelor's degree in Business, Communications, Psychology or a related field is essential.
Relevant experience in customer service, customer care, technical support or a similar customer-facing role is essential.
Experience working in a fast-paced sales, service or contact-centre environment is essential.
Exceptional written and verbal communication skills across telephone, email, SMS and chat channels are essential.
Strong interpersonal and active listening skills, with the ability to build rapport and understand customer needs, are essential.
Strong problem-solving skills and a practical approach to resolving customer enquiries and service issues are essential.
Experience handling billing enquiries, subscriptions, payments, overdue accounts or financial hardship matters is highly regarded.
Experience logging technical issues, warranty claims, complaints and escalations in a CRM or ticketing system is highly regarded.
Basic technical knowledge of solar systems and home batteries is desirable, with the ability to learn technical information quickly essential.
Strong organisational and time-management skills, with the ability to prioritise tasks and meet service deadlines, are essential.
Proficiency in Microsoft Word, Excel and Outlook and confidence learning customer, billing and monitoring systems are essential.
Knowledge of NETCC requirements or experience in a regulated energy or consumer services environment is highly regarded.
A genuine interest in renewable energy and sustainability is highly regarded.

Benefits

Comp & perks

Permanent work from home
Day shift
Weekends off
Monday–Friday: 7:00 AM – 4:00 PM PHT (adjustments will be made for daylight saving time)
HMO with 2 free dependents and medical reimbursements
Government-mandated benefits
Opportunities to work with leading companies in Australia and beyond
Training programmes for career development
Engaging company outings, team activities and wellness sessions
Supportive, inclusive culture
Dedicated managers focused on your growth and success
Competitive pay and benefits
Additional entitlements
Structured career development programs
Equal opportunity and inclusive workplace
Stability, growth and people-first culture