IT Support Analyst – Dayshift

Twoconnect

. Provide Level 1 and Level 2 IT support via phone, email, chat, remote-support tools, and IT service portals.

Posted 9/17/2026full-timeRemote • PhilippinesJuniorWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates expertise in providing Level 1 and Level 2 IT support, troubleshooting hardware and software issues, and managing IT service tickets effectively. Proficient in administering user access through Active Directory and Microsoft Entra ID while ensuring compliance with service level agreements.

Highest-signal resume keywords

IT SupportActive Directory AdministrationTechnical TroubleshootingService Desk ManagementMicrosoft 365 Support

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Windows TroubleshootingMicrosoft 365Network ConnectivityHardware SupportSoftware DeploymentITILVPN ConfigurationIT Asset ManagementUser Access ManagementRemote Support Tools

Soft Skills

CommunicationCustomer ServiceDocumentationMultitasking

Tools & Technologies

Microsoft Entra IDIntuneTeamsSharePointIT Service Management Systems

Industry Keywords

HelpdeskService DeskIT SupportTechnical SupportIncident Management

Tech Stack

Tools & technologies

Cyber SecurityITSM

About the role

Key responsibilities & impact

Provide Level 1 and Level 2 IT support via phone, email, chat, remote-support tools, and IT service portals.
Troubleshoot Windows, Microsoft 365, business applications, laptops, desktops, mobile devices, printers, and peripherals.
Diagnose Wi-Fi, VPN, LAN, and remote-access connectivity issues and escalate complex incidents when required.
Administer Active Directory, Microsoft Entra ID, Microsoft 365 accounts, passwords, MFA, and user access.
Manage IT service tickets, including logging, prioritising, troubleshooting, resolution, documentation, and closure within agreed service targets.
Configure, deploy, track, repair, replace, and recover IT equipment and assets while maintaining accurate inventory records.
Support software deployments, technology projects, cybersecurity processes, audits, knowledge-base documentation, and recurring issue resolution.

Requirements

What you’ll need

Bachelor’s degree in Information Technology, Computer Science, Information Systems, Networking, or a related field.
1–2 years of experience in IT support, service desk, helpdesk, or desktop support.
Hands-on experience troubleshooting hardware, software, user access, Windows, Microsoft 365, and network connectivity issues.
Experience administering users and access through Active Directory and/or Microsoft Entra ID.
Experience using IT service management/helpdesk ticketing systems, including incident prioritisation, escalation, and SLA management.
Experience configuring, deploying, and supporting laptops, desktops, mobile devices, and peripherals.
Strong technical troubleshooting, communication, customer service, documentation, and multitasking skills.
Experience with Intune, Teams, SharePoint, VPN/Wi-Fi, IT asset management, or ITIL is advantageous.

Benefits

Comp & perks

Work from home
Monday to Friday 9:00 AM to 6:00 PM AEST/AEDT (adjustments will be made for daylight saving time)
HMO with 2 free dependents and medical reimbursements
Government-mandated benefits
Opportunities to work with leading companies in Australia and beyond
Training programmes for career development
Engaging company outings, team activities and wellness sessions
Supportive, inclusive culture
Dedicated managers focused on your growth and success
Competitive pay and benefits
Additional entitlements
Structured career development programs
People-first culture focused on stability, growth and genuine care
Equal opportunity and inclusive workplace