L2 Technical Support Representative

Twoconnect

. Answer customer enquiries about products and services through live chats, online messages, emails, or phone calls .

Posted 10/26/2026full-timeRemote • PhilippinesMid-LevelSeniorWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates expertise in Level 2 Technical Support for EV products, including hardware troubleshooting and customer relationship management. Strong communication and problem-solving abilities are essential for effective customer interactions and issue resolution.

Highest-signal resume keywords

Level 2 Technical SupportHardware TroubleshootingCustomer Relationship Management (CRM) SoftwareTechnical Support ExperienceAttention to Detail

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Technical SupportHardware TroubleshootingEV Products KnowledgeConfigurationMaintenanceLogisticsCustomer SupportTicketing SystemsProblem-SolvingCommunication

Soft Skills

TeamworkQuick LearnerSelf-MotivatedProactiveAttention to Detail

Tools & Technologies

CRM SoftwareTicketing Systems

Industry Keywords

Customer EnquiriesTechnical IssuesCustomer InteractionsEV ProductsCustomer Support Tickets

About the role

Key responsibilities & impact

Answer customer enquiries about products and services through live chats, online messages, emails, or phone calls
Create customer support tickets to track and monitor progress on customer queries
Provide Level 2 technical support for EV products, including hardware troubleshooting, set-up, configuration, maintenance, delivery, and logistics concerns
Redirect customers to the appropriate agency or department
Escalate complex customer complaints or technical issues
Set up appointments or follow up with customers after first contact
Update records of customer interactions
Provide general customer support as needed
Ensure inbound and outbound communication reflects the best of the company

Requirements

What you’ll need

Bachelor's degree in any related field or equivalent
Minimum of 3 years’ experience in technical support or a similar role
Experience in L2 technical support and hardware troubleshooting; experience involving EV products or related electrical equipment is an advantage
Familiarity with customer relationship management (CRM) software and/or ticketing systems
Strong communication and problem-solving skills
Ability to work well within a team
Quick learner with sharp attention to detail
Willingness to develop new skills
Self-motivated and proactive
Ability to work independently with minimal supervision

Benefits

Comp & perks

Work from home
Shifting schedule, including evening and weekend cover
HMO with 2 free dependents and medical reimbursements
Government-mandated benefits
Opportunities to work with leading companies in Australia and beyond
Training programmes for career development
Engaging company outings, team activities and wellness sessions
Supportive, inclusive culture
Dedicated managers focused on your growth and success
Additional entitlements
Structured career development programs
Equal opportunity and inclusive workplace