L2 Technical Support Representative

Twoconnect

. Provide technical support to customers regarding EV charging stations via phone, email, and live chat.

Posted 10/3/2026full-timeRemote • PhilippinesMid-LevelSeniorWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates expertise in providing technical support for EV charging stations, including troubleshooting hardware and software issues, guiding customers through installation and maintenance, and ensuring compliance with industry standards. Proficient in using CRM and ticketing systems while maintaining strong communication and customer satisfaction.

Highest-signal resume keywords

Technical Support ExperienceTroubleshooting SkillsKnowledge of EV Charging InfrastructureCRM and Ticketing Systems ProficiencyExcellent Communication Skills

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Troubleshooting HardwareTroubleshooting SoftwareNetworking ComponentsSystem Performance MonitoringFirmware UpdatesSystem IntegrationsRemote DiagnosticsInstallation ProceduresMaintenance ProceduresCustomer Interaction Documentation

Soft Skills

Attention to DetailCustomer Satisfaction CommitmentAbility to Work IndependentlyEffective Multi-tasking

Tools & Technologies

ZendeskFreshdeskMicrosoft Office SuiteGoogle Workspace

Industry Keywords

Electric Vehicle ChargingPower SystemsRenewable EnergyIndustry StandardsSafety Regulations

About the role

Key responsibilities & impact

Provide technical support to customers regarding EV charging stations via phone, email, and live chat.
Diagnose and troubleshoot hardware and software issues related to EV chargers and their networks.
Guide customers through installation, setup, and maintenance procedures.
Escalate complex issues to the engineering or field service team as required.
Monitor and analyse system performance, identifying potential issues proactively.
Document customer interactions, troubleshooting steps, and solutions in the ticketing system.
Assist with firmware updates, system integrations, and remote diagnostics.
Provide technical training to customers and internal teams on best practices.
Stay up to date with industry trends, emerging technologies, and product updates.
Collaborate with the sales team to identify customer needs and provide pre-sales technical assistance.
Ensure compliance with industry standards and safety regulations.
Perform other role-specific duties that may arise.

Requirements

What you’ll need

Bachelor's degree in Engineering, IT, or a related technical field preferred.
Prior experience in technical support, customer service, or a similar role.
Knowledge of electric vehicle charging infrastructure, power systems, or renewable energy is a plus.
Strong troubleshooting skills with hardware, software, and networking components.
Experience using CRM and ticketing systems (e.g., Zendesk, Freshdesk, or similar).
Excellent communication skills with the ability to explain technical concepts to non-technical users.
Ability to work independently and manage multiple customer inquiries effectively.
Proficiency in Microsoft Office Suite and Google Workspace.
Strong attention to detail and commitment to customer satisfaction.

Benefits

Comp & perks

Work from home
Shifting schedule
HMO with 2 free dependents and medical reimbursements
Government-mandated benefits
Opportunities to work with leading companies in Australia and beyond
Training programmes for career development
Engaging company outings, team activities and wellness sessions
Supportive, inclusive culture
Dedicated managers focused on your growth and success
Competitive pay and benefits
Additional entitlements
Structured career development programs
Equal opportunity and inclusive workplace
Stability, growth and people-first culture