L2 Technical Support Representative – Shifting Schedule

Twoconnect

. Answer customer enquiries about products and services through live chats, online messages, emails, or phone calls .

Posted 10/17/2026full-timeRemote • PhilippinesMid-LevelSeniorWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates expertise in Level 2 Technical Support for EV Products, including Hardware Troubleshooting and Customer Relationship Management. Strong communication and problem-solving abilities are essential for effectively addressing customer inquiries and ensuring satisfaction.

Highest-signal resume keywords

Level 2 Technical SupportHardware TroubleshootingCustomer Relationship Management (CRM) SoftwareProblem-Solving SkillsAttention to Detail

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Technical SupportHardware TroubleshootingCustomer SupportTicketing SystemsConfigurationMaintenanceLogisticsSet-UpDelivery

Soft Skills

Strong CommunicationTeam CollaborationSelf-MotivatedProactiveQuick Learner

Certifications & Qualifications

Bachelor's Degree

Industry Keywords

EV ProductsCustomer EnquiriesCustomer InteractionsEscalation Procedures

About the role

Key responsibilities & impact

Answer customer enquiries about products and services through live chats, online messages, emails, or phone calls
Create customer support tickets to track and monitor progress on resolving customer queries
Provide Level 2 technical support for EV products, including hardware troubleshooting, set-up, configuration, maintenance, delivery, and logistics concerns
Redirect customers to the appropriate agency or department
Escalate complex customer complaints or technical issues to the appropriate support team
Set up appointments or follow up with customers after first contact
Update records of customer interactions
Provide general customer support as needed
Ensure inbound and outbound communication reflects the best of the company

Requirements

What you’ll need

Bachelor's degree in any related field or equivalent
Minimum of 3 years’ experience in technical support or a similar role
Experience in L2 technical support and hardware troubleshooting, preferably involving EV products or related electrical equipment, is an advantage
Familiar with customer relationship management (CRM) software and/or ticketing systems
Strong communication and problem-solving skills, with the ability to work well within a team
Quick learner with sharp attention to detail and a willingness to develop new skills
Self-motivated and proactive, able to work independently with minimal supervision

Benefits

Comp & perks

Work from home
Shifting schedule
HMO with 2 free dependents and medical reimbursements
Government-mandated benefits
Opportunities to work with leading companies in Australia and beyond
Training programmes for career development
Engaging company outings, team activities and wellness sessions
Supportive, inclusive culture
Dedicated managers focused on your growth and success
Competitive pay and benefits
Additional entitlements
Structured career development programs
People-first culture prioritizing stability, growth and genuine care
Equal opportunity and inclusive workplace