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Operations Coordinator, Healthcare Experience – Patient Support
Twoconnect. Contact new patient enquiries and provide a welcoming, professional and supportive experience.
Core Competencies
Role fitCore Competencies
Use this summary to align your resume positioning with the role.
Demonstrates strong operational coordination and administrative support capabilities, with a focus on patient engagement, workflow improvement, and effective communication. Proficient in utilizing HubSpot and CRM systems to enhance service delivery and operational efficiency.
Highest-signal resume keywords
Operations CoordinationHealthcare AdministrationHubSpot ProficiencyPatient CommunicationProcess Improvement
ATS Keywords
Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills
Operations CoordinationHealthcare AdministrationWorkflow DocumentationAutomationCRM SystemsData EntryEligibility AssessmentBooking CoordinationProcess ImprovementProblem-Solving
Soft Skills
Excellent Communication SkillsInterpersonal SkillsAdaptabilityAttention to DetailOrganizational Skills
Tools & Technologies
HubSpotCRM PlatformsAI ToolsBusiness Systems
Industry Keywords
Patient SupportService CoordinationExecutive SupportClient SupportHealthcare
About the role
Key responsibilities & impact- Contact new patient enquiries and provide a welcoming, professional and supportive experience.
- Assess patient enquiries against established eligibility and service suitability criteria using approved scripts and processes.
- Guide patients through screening questions and assessments relating to home sleep study eligibility.
- Explain the home sleep study process and assist suitable patients with booking.
- Coordinate patient bookings and accurately record and progress required information.
- Follow up patients by phone, email or other approved communication channels.
- Support patients throughout their booking, sleep study and treatment journey.
- Maintain accurate patient, enquiry and activity information in HubSpot and other systems.
- Provide operational, administrative and executive support to the Managing Director.
- Support broader business initiatives and consulting activities.
- Coordinate information, actions and follow-ups across internal and external stakeholders.
- Identify operational gaps, recurring issues and inefficiencies and suggest improvements.
- Support patient, administrative and internal workflow improvements.
- Develop working knowledge of HubSpot, CRM workflows, automation and business systems.
- Research systems, automation and AI tools and suggest efficiency and communication improvements.
- Help reduce repetitive manual administration and implement process improvements.
- Adapt to changing priorities and support different areas of the business as needed.
Requirements
What you’ll need- Previous experience in operations coordination, service coordination, executive support, healthcare administration, customer service, client support or a similar coordination-focused role is essential.
- Excellent written and spoken English communication skills are essential.
- Demonstrated track record of achievement, initiative and successfully following responsibilities through to completion is essential.
- A sharp, proactive and resourceful approach, with strong common sense and practical judgement, is essential.
- Ability to work independently, take ownership and progress tasks without requiring detailed step-by-step direction is essential.
- Adaptability and willingness to take on varied responsibilities and respond to changing priorities are essential.
- Strong interpersonal skills and the ability to build trust and rapport with patients, colleagues and stakeholders are essential.
- Ability to communicate professionally and empathetically with patients across phone and written communication is essential.
- Ability to follow established scripts, eligibility criteria, workflows and assessment processes accurately is essential.
- Strong attention to detail and accuracy when maintaining patient, enquiry and business information is essential.
- Strong organisational and time-management skills, with the ability to manage enquiries, bookings, follow-ups and changing priorities, are essential.
- Strong problem-solving skills and a practical, solutions-focused approach are essential.
- Genuine interest in business systems, workflow improvement, automation and AI, with a willingness to learn and apply new tools in practice, is essential.
- Previous experience using HubSpot or another CRM platform is highly regarded.
- Experience supporting process improvement, workflow documentation, automation or business systems initiatives is highly regarded.
- Previous executive support or healthcare and patient-facing experience is highly regarded.
Benefits
Comp & perks- Permanent work from home
- Monday–Friday: 7:00 AM – 4:00 PM PHT (adjustments will be made for daylight saving time)
- HMO with 2 free dependents and medical reimbursements (upon completion of 3 months of employment)
- Government-mandated benefits
- Opportunities to work with leading companies in Australia and beyond
- Training programmes for career development
- Engaging company outings, team activities and wellness sessions
- Supportive, inclusive culture
- Dedicated managers focused on your growth and success
- Competitive pay and benefits
- Additional entitlements
- Structured career development programs