Senior IT, Website Officer

Twoconnect

. Manage website and e-commerce updates across platforms such as WordPress and Shopify, under the direction of marketing and venue managers.

Posted 10/31/2026full-timeRemote • PhilippinesSeniorWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates expertise in website administration and digital systems support, with a strong focus on managing content across platforms like WordPress and Shopify. Proficient in troubleshooting technical issues, maintaining e-commerce functionality, and providing Microsoft 365 administration support.

Highest-signal resume keywords

Website AdministrationE-Commerce Functionality SupportMicrosoft 365 AdministrationTroubleshooting Technical IssuesContent Management

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

WordPressShopifyWebsite MaintenanceE-Commerce SystemsDigital Content ManagementData BackupSoftware Licence ManagementOracle Opera Cloud PMSMonday.comTechnical Support

Soft Skills

Organisational SkillsClear Communication

Tools & Technologies

Microsoft 365Digital ToolsBooking SystemsPayment PagesIT Service Providers

Certifications & Qualifications

Bachelor's Degree in Information TechnologyBachelor's Degree in Computer ScienceBachelor's Degree in Digital Systems

Industry Keywords

HospitalityMulti-Site OperationsService-Led Environments

Tech Stack

Tools & technologies

CloudOracleWordPress

About the role

Key responsibilities & impact

Manage website and e-commerce updates across platforms such as WordPress and Shopify, under the direction of marketing and venue managers.
Upload and maintain digital content, including events, promotions, menus, homepage banners, sliders, and pop-ups.
Create and update event landing pages, including booking links, content layout, imagery, and mobile optimisation.
Monitor website performance and conduct regular checks to ensure sites are functioning correctly.
Troubleshoot online booking and payment issues and coordinate timely resolution.
Maintain website plugins, certificates, licences, and related platform requirements.
Perform regular testing of website links, booking systems, and payment pages to ensure a smooth customer experience.
Support basic setup and maintenance of conversion tracking and related digital tools.
Provide Microsoft 365 administration support, including account maintenance, password resets, and staff email setup.
Maintain Microsoft accounts, software access, and licence records across the group.
Support data backup and data protection processes.
Troubleshoot basic IT issues such as connectivity or system access problems prior to escalation.
Coordinate escalation and follow-through with external IT service providers to ensure timely issue resolution.
Support administration of business systems, including Monday.com and hospitality platforms where required.
Perform other position-level duties as they arise.

Requirements

What you’ll need

Bachelor's degree in Information Technology, Computer Science, Digital Systems, or a related discipline preferred.
7+ years' experience in IT support, digital systems support, website administration, or a similar broad-based technical support role.
Experience managing website content and updates across WordPress, Shopify, or similar platforms.
Strong understanding of website maintenance requirements, including plugins, certificates, licences, and content updates.
Experience supporting e-commerce functionality, including booking systems, payment pages, and customer-facing website troubleshooting.
Experience with Microsoft 365 administration, including user setup, password resets, account maintenance, and email support.
Understanding of software licence management, data backup, and data protection practices.
Ability to troubleshoot technical issues, independently investigate problems, and manage escalation to third-party support providers where required.
Strong organisational skills with the ability to manage a varied workload across digital, website, and IT support tasks.
Clear written and verbal communication skills suitable for working with operational, marketing, and venue stakeholders.
Experience with Oracle Opera Cloud PMS is highly advantageous.
Experience with Monday.com is preferred, or the ability to learn new systems quickly.
Experience in hospitality, multi-site operations, or service-led environments is advantageous.

Benefits

Comp & perks

Work from home
Mon - Fri 7:00 AM – 4:00 PM PHT (adjustments will be made for daylight saving time)
HMO with 2 free dependents and medical reimbursements
Government-mandated benefits
Opportunities to work with leading companies in Australia and beyond
Training programmes for career development
Engaging company outings, team activities and wellness sessions
Supportive, inclusive culture
Dedicated managers focused on your growth and success
Competitive pay and benefits
Additional entitlements
Structured career development programs
Equal opportunity workplace
Cultural diversity and inclusive workplace