Travel & Events Operations Coordinator

Twoconnect

. Manage charter booking administration, including invoices, booking records, vessel calendars, pricing, charter times, and availability .

Posted 10/31/2026full-timeRemote • PhilippinesMid-LevelSeniorWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates expertise in managing charter booking administration, including invoicing, scheduling, and customer communications. Proficient in operational coordination, record management, and maintaining strong relationships with partners and clients in the tourism or charter industry.

Highest-signal resume keywords

Operations CoordinationBooking ManagementCustomer ServiceEvent CoordinationSpreadsheet Management

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Booking AdministrationInvoice ManagementOperational DocumentationRecord ManagementData CollectionGuest CoordinationFleet AdministrationEvent ManagementPayment ProcessingManifest Preparation

Soft Skills

Organisational SkillsTime ManagementAttention to DetailWritten CommunicationVerbal Communication

Industry Keywords

Tourism IndustryCharter OperationsEvent OperationsCustomer EnquiriesPartner Management

About the role

Key responsibilities & impact

Manage charter booking administration, including invoices, booking records, vessel calendars, pricing, charter times, and availability
Monitor and follow up agent and guest payments, overdue invoices, charter and event payments, security bonds, and refunds
Respond to agent and private charter enquiries
Conduct outbound pre-charter reminder calls with guests
Maintain operational booking files and provide schedules and guest details to onsite teams
Maintain agent and partner information and distribute vessel updates
Build relationships with boat owners and support new vessel additions
Maintain fleet documentation and vessel and event listings
Coordinate private charter enquiries across the fleet and negotiate rates and inclusions
Manage event booking administration and guest communications
Prepare passenger manifests and conduct guest briefing calls
Provide manifests and operational information to onsite event teams
Send post-charter review communications
Maintain spreadsheets, internal records, training guides, operational documentation, and email templates
Support data collection, availability and rate tables, partner rate information, and business documents
Provide input into sales ideas or strategies
Perform other position-level duties as required

Requirements

What you’ll need

Minimum 3 years’ relevant experience in operations coordination, charter or tourism operations, events coordination, or a similar multi-functional support role is essential
Experience managing bookings, payments, customer enquiries, and administrative records is essential
Familiarity with the tourism or charter industry is desirable
Strong organisational and time-management skills
Strong written and verbal communication skills
Strong attention to detail and accuracy across bookings, payments, guest information, manifests, calendars, and operational records
Strong customer service skills
Ability to work independently and take ownership of day-to-day operational responsibilities
Strong spreadsheet, record-management, and digital administration skills
Experience supporting event operations, guest coordination, fleet administration, or partner management is highly regarded
Confidence discussing rates, inclusions, availability, and booking requirements with customers and external partners is highly regarded
Ability to manage changing priorities and work across multiple functions within a small, fast-moving business environment

Benefits

Comp & perks

Permanent work from home
Monday–Friday: 7:00 AM – 4:00 PM PHT (adjustments will be made for daylight saving time)
HMO with 2 free dependents and medical reimbursements
Government-mandated benefits
Opportunities to work with leading companies in Australia and beyond
Training programmes for career development
Engaging company outings, team activities and wellness sessions
Supportive, inclusive culture
Dedicated managers focused on your growth and success
Competitive pay and benefits
Additional entitlements
Structured career development programs
Equal opportunity and inclusive workplace