Bilingual French – Roadside Assistance Agent

U-Haul

. Handle incoming customer calls for roadside assistance .

Posted 9/29/2026full-timeRemote • United StatesMid-LevelSenior💰 $18 per hourWebsite

Core Competencies

Role fit

Core Competencies

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Fluency in English and French is essential for effective communication with customers. The ideal candidate should demonstrate strong critical thinking, active listening, and the ability to navigate multiple computer programs while providing exceptional customer support.

Highest-signal resume keywords

Fluency In English And FrenchActive ListeningCritical ThinkingIntermediate Computer SkillsCustomer Support

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Keyboarding SkillsTyping 40 WPM Or HigherGeography Knowledge Of U.S. And CanadaLocation MappingComputer Program Navigation

Soft Skills

EmpathyCompassionCalm Under PressureClear CommunicationWillingness To Incorporate Feedback

Tools & Technologies

Windows 11Personal Home ComputerBluetooth CapabilityWebcamWired USB HeadsetInternet Connection

Industry Keywords

Roadside AssistanceCustomer CallsQuality MetricsPrivate Home WorkspaceSkillset-Driven Education

About the role

Key responsibilities & impact

Handle incoming customer calls for roadside assistance
Initiate outbound calls to customers, roadside assistance service providers, and other personnel
Provide support and expertise to get customers safely back to their move
Follow established methods and procedures prioritizing customer safety
Handle files with calm urgency, professionalism, and care
Meet quality-related metrics and goals
Complete initial education and training from a private home workspace
Assist customers within the first week of employment
Interact with customers with instructors’ support during initial education
Perform some job duties with customers from the first day
Participate in skillset-driven continued education coordinated by the manager

Requirements

What you’ll need

Must be fluent in both English and French
Complete Criteria Assessments: Tech Skills + Game
Ability to express sympathy, empathy and compassion
Critical thinker and ability to adapt
Intermediate keyboarding and computer skills
Active and attentive listener
Ability to type while talking; 40 WPM or higher is a plus
Ability to formulate sentences through written text
Ability to navigate and use multiple computer programs at once
Excellent verbal communication and listening skills
Clear speaking voice
General knowledge of U.S. and Canada geography
General knowledge of how to map a location using various programs or applications
Willingness to incorporate feedback to constantly improve performance
Must be legally authorized to work in the United States and must not require employer sponsorship
Must have a private, quiet workspace at home
Must have a personal home computer meeting the stated technical requirements
Windows 11
16GB RAM minimum
CPU benchmark score of 6,000 minimum
SSD with at least 5GB free space
Bluetooth capability enabled
Webcam
Wired USB headset
Internet speeds: ping under 100, download 50MB minimum, upload 5MB minimum
Must be available to work weekends, either Saturday and Sunday
Must work holidays as scheduled
Applications are not accepted from residents of AK, CA, CO, CT, DE, FL, HI, IL, ME, MD, MA, MI, MN, MO, NE, NV, NJ, NM, NY, OR, RI, WA, or the District of Columbia
U-Haul will not hire or re-hire nicotine-product users in specified states, including Arizona and Texas

Benefits

Comp & perks

Comprehensive medical, dental and vision plans
401(k)
Life insurance
Paid time off program with paid holidays
Various wellness programs
Career path planning
Continued education and professional development
U-Haul University education and supplementary eLearning