U-Haul

Bilingual

• Handle incoming customer calls for roadside assistance
• Initiate outbound calls to customers, roadside assistance service providers, and other personnel
• Provide support and expertise to get customers safely back to their move
• Follow established methods and procedures prioritizing customer safety
• Handle files with calm urgency, professionalism, and care
• Meet quality-related metrics and goals
• Complete initial education and training from a private home workspace
• Assist customers within the first week of employment
• Interact with customers with instructors’ support during initial education
• Perform some job duties with customers from the first day
• Participate in skillset-driven continued education coordinated by the manager

Bilingual French – Roadside Assistance Agent

• Handle incoming customer calls for roadside assistance
• Initiate outbound calls to customers, roadside assistance service providers, and other personnel
• Provide support and expertise to help customers resume their move
• Prioritize customer safety
• Follow established methods and procedures
• Handle files with calm urgency, professionalism, and care
• Meet quality-related metrics and goals
• Complete self-motivated education through U-Haul University and supplementary eLearning
• Assist customers within the first week of employment
• Perform customer interactions with instructor support during initial education
• Complete fast-paced, hands-on instruction with a set schedule
• Begin performing some job duties with customers from the first day
• Work from home in a private, quiet workspace

Bilingual Roadside Assistance – French

Technician

• Secure trucks on lifts and ramps
• Lubricate suspensions, perform oil changes, and replace minor parts
• Perform tire and brake maintenance
• Occasionally road-test vehicles
• Use U-Haul Company’s proprietary electronic pre-inspection checklist and technology to assess and care for field vehicles
• Lend assistance in additional areas as necessary, following supervisor directives and guidance

Preventive Maintenance Technician

Customer Support

• Assist customers inside and outside a U-Haul center with U-Haul products and services
• Use smartphone-based U-Scan technology to manage rentals and inventory
• Move and hook up U-Haul trucks and trailers
• Clean and inspect equipment on the lot, including checking fluid levels
• Answer questions and educate customers regarding products and services
• Prepare rental invoices and accept equipment returned from rental
• Install hitches and trailer wiring
• Fill propane
• Drive a forklift
• Participate in ongoing continuous U-Haul education through U-Haul University
• Perform other duties as assigned

Customer Service Representative

Full-stack Engineer

• Design, develop, test, and maintain software solutions using the full Microsoft stack and supporting technologies
• Implement and manage event-driven architectures using Kafka event streams
• Apply modern software design principles to create scalable and resilient systems
• Provision, monitor, and maintain cloud-based resources and systems via Azure Portal
• Collaborate with cross-functional teams and various businesses within U-Haul
• Troubleshoot, debug, and optimize existing software applications
• Stay current with emerging technologies and best practices
• Understand system interactions and integrate multiple applications efficiently

Software Developer – Core Services

• Assist customers inside and outside a U-Haul center with U-Haul products and services
• Use smartphone-based U-Scan technology to manage rentals and inventory
• Move and hook up U-Haul trucks and trailers
• Clean and inspect equipment on the lot, including checking fluid levels
• Answer questions and educate customers regarding products and services
• Prepare rental invoices and accept equipment returned from rental
• Install hitches and trailer wiring
• Fill propane
• Drive a forklift
• Participate in ongoing U-Haul education through U-Haul University
• Perform other duties as assigned
• Work around moving parts, machines, fumes, or irritant chemicals
• Remain stationary for long periods and move around indoors and outdoors
• Position oneself to reach objects at varying heights

Manager

• Assist with calls from and to customers
• Support field team members and U-Haul dealerships with equipment and reservation management and placement
• Direct incoming customers' equipment to areas based on customer demand and productivity status to help balance regional market inventory levels and meet future demand
• Review reports supporting effective equipment placement, customer reservations, and contracts
• Assist with the Company’s U-Box portable storage product

Reservation Manager

• Serve as the Company's benefits leader, aligning benefits priorities with HR's mission, Company goals, and Team Member needs.
• Develop, coach, and lead the Benefits Team by building expertise, promoting accountability, and delivering accurate, timely, and dependable service.
• Oversee the design, administration, communication, and ongoing management of health, welfare, disability, life insurance, wellness, voluntary, and other benefit programs.
• Evaluate benefit programs, costs, utilization, participation, Team Member feedback, and other data to identify opportunities and improve value, service, and program effectiveness.
• Develop benefit strategies supporting attraction and retention while balancing Team Member needs, affordability, competitiveness, compliance, and Company goals.
• Lead relationships with carriers, consultants, brokers, third-party administrators, wellness vendors, and other service providers.
• Manage renewals, contract negotiations, requests for proposals, vendor evaluations, and benefit implementations.
• Partner with Leave, Compensation, Payroll, Legal, HRIS, and other departments to ensure effective benefit administration, accurate data, and sound financial management.
• Lead annual enrollment and benefit communications and education efforts.
• Monitor healthcare, wellness, and regulatory trends and recommend practical changes.
• Ensure benefit programs comply with applicable federal, state, provincial, and local requirements, including ERISA, ACA, HIPAA, COBRA, and FMLA.
• Establish and maintain policies, procedures, controls, audits, and reporting processes.
• Oversee the Benefits budget, vendor expenditures, resource planning, and expenses.
• Demonstrate HR Department leadership principles through accountability, unity of direction, and a supportive, upbeat, and positive approach.

Benefits Manager

• Assist with calls from and to customers
• Support field team members and U-Haul dealerships with equipment and reservation management and placement
• Direct incoming customers' equipment to areas based on customer demand and productivity status to help balance regional market inventory levels and meet future demand
• Review reports supporting effective equipment placement, customer reservations, and contracts
• Assist with the Company's U-Box portable storage product

• Assist customers inside and outside a U-Haul center with U-Haul products and services
• Use smartphone-based U-Scan technology to manage rentals and inventory
• Move and hook up U-Haul trucks and trailers
• Clean and inspect equipment on the lot, including checking fluid levels
• Answer questions and educate customers about products and services
• Prepare rental invoices and accept returned rental equipment
• Install hitches and trailer wiring
• Fill propane
• Drive a forklift
• Participate in ongoing U-Haul education through U-Haul University
• Perform other duties as assigned

General

• Secure trucks on lifts and ramps
• Perform tire and brake maintenance
• Mount, dismount, and balance tires
• Occasionally road test vehicles
• Work in a production line
• Use U-Haul’s proprietary electronic pre-inspection checklist and technology to assess and care for field vehicles
• Lend assistance in additional areas as necessary, following supervisor directives and guidance

Tire Specialist

• Work with small businesses within a designated route to prospect, open and grow the U-Haul dealership organization
• Develop and manage business relationships with small business owners and U-Haul dealerships
• Provide professional insight into local markets and train and educate dealers on potential growth areas
• Manage route profit and loss through analysis and grow the route through transactions by providing products and services
• Service and maintain current U-Haul equipment and displays
• Work with support staff to ensure the success of U-Haul dealerships within the route
• Operate a stocked and maintained U-Haul service vehicle to distribute equipment throughout the route
• Perform minor repair and maintenance on U-Haul equipment
• Arrange recovery of lost, stolen or abandoned U-Haul equipment
• Participate in ongoing U-Haul education through U-Haul University

Area Field Manager

• Provide support to U-Haul repair shop personnel
• Learn the inner workings of the repair shop
• Use U-Haul Company’s proprietary technology to assess and care for field vehicles
• Use specialized equipment to dismount, balance, and mount tires
• Maintain and recycle batteries
• Maintain a clean work area
• Use machinery to turn brake rotors and drums
• Rebuild trailer components including brake systems and equalizers
• Assist shop personnel
• Perform other duties as assigned

Shop Support Specialist

• Assist customers inside and outside a U-Haul center with U-Haul products and services
• Use smartphone-based U-Scan technology to manage rentals and inventory
• Move and hook up U-Haul trucks and trailers
• Clean and inspect equipment on the lot, including checking fluid levels
• Answer questions and educate customers regarding products and services
• Prepare rental invoices and accept returned rental equipment
• Install hitches and trailer wiring
• Fill propane
• Drive a forklift
• Participate in ongoing U-Haul education through U-Haul University
• Perform other duties as assigned