Bilingual Roadside Assistance – French

U-Haul

. Handle incoming customer calls for roadside assistance .

Posted 9/29/2026full-timeRemote • CanadaMid-LevelSenior💰 CA$24 per hourWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates fluency in English and French, with strong verbal communication and active listening skills. Proficient in navigating multiple computer programs and possesses critical thinking abilities to provide effective roadside assistance support.

Highest-signal resume keywords

Fluency In English And FrenchActive ListeningCritical ThinkingIntermediate Computer SkillsCustomer Service

ATS Keywords

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Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills

Keyboarding SkillsTyping 40 WPM Or HigherGeneral Knowledge Of U.S. And Canada GeographyMapping Location Using ApplicationsTech Skills Assessment

Soft Skills

EmpathyCompassionAdaptabilityProfessionalismWillingness To Incorporate Feedback

Tools & Technologies

Windows 11 Operating SystemPersonal Home ComputerBluetooth CapabilityWebcamWired USB HeadsetInternet Speeds Of At Least 50MB Download

Industry Keywords

Roadside AssistanceCustomer InteractionQuality-Related MetricsU-Haul UniversityELearning

About the role

Key responsibilities & impact

Handle incoming customer calls for roadside assistance
Initiate outbound calls to customers, roadside assistance service providers, and other personnel
Provide support and expertise to help customers resume their move
Prioritize customer safety
Follow established methods and procedures
Handle files with calm urgency, professionalism, and care
Meet quality-related metrics and goals
Complete self-motivated education through U-Haul University and supplementary eLearning
Assist customers within the first week of employment
Perform customer interactions with instructor support during initial education
Complete fast-paced, hands-on instruction with a set schedule
Begin performing some job duties with customers from the first day
Work from home in a private, quiet workspace

Requirements

What you’ll need

Must be fluent in both English and French
Complete Tech Skills and Game Criteria Assessments
Ability to express sympathy, empathy, and compassion
Critical thinking and adaptability
Intermediate keyboarding and computer skills
Active and attentive listening
Ability to type while talking; 40 WPM or higher is a plus
Ability to formulate sentences through written text
Ability to navigate and use multiple computer programs at once
Excellent verbal communication and listening skills
Clear speaking voice
General knowledge of U.S. and Canada geography
General knowledge of mapping a location using various programs or applications
Willingness to incorporate feedback to improve performance
Must be available on the weekend, either Saturday and Sunday
Must work required holidays
Must work from a private, quiet workspace at home
Personal home computer meeting the technical requirements
Windows 11 operating system
Minimum 16GB RAM
CPU benchmark score of at least 6,000
SSD with at least 5GB free space
Bluetooth capability enabled
Webcam and wired USB headset
Internet speeds of at least 50MB download and 5MB upload, with ping under 100
Applicants must be legally authorized to work in Canada and must not require employer sponsorship

Benefits

Comp & perks

Full-time benefits supporting physical, financial, and emotional wellness
Career path planning
Continued education and professional development
U-Haul University education and training
Supplementary eLearning
Skillset-driven continued education coordinated by a manager