Customer Service Representative

U-Haul

. Assist customers inside and outside a U-Haul center with U-Haul products and services .

Posted 9/19/2026part-timeChampaign • Illinois • United StatesMid-LevelSenior💰 $15 - $18 per hourWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates proficiency in customer service and equipment management, including the use of U-Scan technology and safe handling of U-Haul products. Capable of performing physical tasks such as moving heavy equipment and installing hitches while adhering to safety protocols.

Highest-signal resume keywords

Customer ServiceU-Scan TechnologyForklift OperationEquipment InspectionValid Driver's License

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Equipment ManagementHitch InstallationPropane FillingRental InvoicingInventory Management

Soft Skills

CommunicationEducation

Tools & Technologies

U-Scan TechnologyForklift

Industry Keywords

U-Haul ProductsCustomer AssistanceSafety ProtocolsHigh School DiplomaLegally Authorized to Work

About the role

Key responsibilities & impact

Assist customers inside and outside a U-Haul center with U-Haul products and services
Use smartphone-based U-Scan technology to manage rentals and inventory
Move and hook up U-Haul trucks and trailers
Clean and inspect equipment, including checking fluid levels
Answer questions and educate customers about products and services
Prepare rental invoices and accept returned equipment
Install hitches and trailer wiring
Fill propane
Drive a forklift
Participate in ongoing U-Haul education through U-Haul University
Perform other duties as assigned

Requirements

What you’ll need

Valid driver’s license and ability to maintain a good driving record
High school diploma or equivalent
Applicants must be legally authorized to work in the United States and must not require employer sponsorship
Ability to move equipment weighing a minimum of 50 lbs., assisted or unassisted
Ability to work around moving parts or machines, fumes, or irritant chemicals
May be required to use protective clothing or gear such as masks, goggles, gloves, or shields
Must not use nicotine products where applicable under U-Haul hiring policy

Benefits

Comp & perks

$100 hiring bonus
$300 cash bonus upon completion of U-Haul Equipment Inspection and Verification through the 1-2-3 Punch Certification Program
Career stability
Opportunities for advancement
Mindset App Reimbursement
Gym Reimbursement Program
Health insurance & Prescription plans, if eligible
Paid holidays, vacation, and sick days, if eligible
Life insurance
MetLaw Legal program
MetLife auto and home insurance
Discounts on Apple products, Dell computers, cell phone plans, hotels, and more
401(k) Savings Plan
Employee Stock Ownership Plan (ESOP)
24-hour physician available for kids
Dental & Vision Plans
Business travel insurance
You Matter EAP
LifeLock Identity Theft Protection
Critical Illness/Group Accident Insurance
Dave Ramsey’s SmartDollar Program
Paid hands-on working interviews
On-the-job education
Certification offered through U-Haul upon employment for propane filling
Certification offered through U-Haul upon employment for forklift operation