Customer Service Representative

U-Haul

. Assist customers inside and outside a U-Haul center with U-Haul products and services .

Posted 9/18/2026full-timeWilmington • Massachusetts • United StatesMid-LevelSenior💰 $15 - $16 per hourWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates strong customer service skills while assisting with U-Haul products and services, and effectively utilizes U-Scan technology for managing rentals and inventory. Capable of performing equipment inspections, installations, and handling propane safely.

Highest-signal resume keywords

Customer ServiceU-Scan TechnologyEquipment InspectionValid Driver's LicenseForklift Operation

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Equipment InspectionHitch InstallationTrailer WiringPropane FillingMoving EquipmentRental InvoicingU-Scan TechnologyDriving Forklift

Soft Skills

CommunicationEducationTeamwork

Industry Keywords

U-Haul ProductsCustomer AssistanceContinuous EducationProtective GearHigh School Diploma

About the role

Key responsibilities & impact

Assist customers inside and outside a U-Haul center with U-Haul products and services
Use smartphone-based U-Scan technology to manage rentals and inventory
Move and hook up U-Haul trucks and trailers
Clean and inspect equipment on the lot, including checking fluid levels
Answer questions and educate customers regarding products and services
Prepare rental invoices and accept equipment returned from rental
Install hitches and trailer wiring
Fill propane
Drive a forklift
Participate in ongoing continuous U-Haul education through U-Haul University
Perform other duties as assigned

Requirements

What you’ll need

Valid driver’s license and ability to maintain a good driving record
High school diploma or equivalent
Applicants must be legally authorized to work in the United States and must not require employer sponsorship
Ability to move equipment weighing a minimum of 50 lbs., assisted or unassisted
Ability to work around moving parts or machines, fumes, or irritant chemicals
May be required to use protective clothing or gear such as masks, goggles, gloves, or shields

Benefits

Comp & perks

On-the-job education
$100 hiring bonus
$300 cash bonus, paid upon completion of U-Haul Equipment Inspection and Verification through the 1-2-3 Punch Certification Program
Career stability
Opportunities for advancement
Mindset App Reimbursement
Gym Reimbursement Program
Health insurance & Prescription plans, if eligible
Paid holidays, vacation, and sick days, if eligible
Life insurance
MetLaw Legal program
MetLife auto and home insurance
Discounts on Apple products, Dell computers, cell phone plans, hotels, and more
401(k) Savings Plan
Employee Stock Ownership Plan (ESOP)
24-hour physician available for kids
Dental & Vision Plans
Business travel insurance
You Matter EAP
LifeLock Identity Theft Protection
Critical Illness/Group Accident Insurance
Dave Ramsey’s SmartDollar Program
Paid hands-on working interviews
Certification offered through U-Haul upon employment for propane filling
Certification offered through U-Haul upon employment for forklift operation