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U.S. Bank

Account Maintenance Representative

U.S. Bank

. Perform document processing and record keeping tasks associated with customer accounts .

Posted 10/3/2026full-timeRemote • Missouri • United StatesMid-LevelSenior💰 $20 - $23 per hourWebsite

Core Competencies

Role fit
Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates strong customer service skills and effective communication abilities while managing multiple projects and deadlines. Proficient in document processing and record keeping, with a thorough knowledge of relevant products and procedures.

Highest-signal resume keywords
Customer Service SkillsDocument ProcessingProblem ResolutionMicrosoft Office ProficiencyClerical Experience

ATS Keywords

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Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills
Document ProcessingRecord KeepingData EntryTransaction RecordingReport Completion
Soft Skills
Effective CommunicationProblem SolvingTime ManagementCustomer Inquiry Response
Tools & Technologies
Microsoft Office Applications
Certifications & Qualifications
High School Diploma or Equivalent
Industry Keywords
Customer AccountsU.S. Bank PoliciesCode of EthicsBusiness ConductWorkplace Conduct

About the role

Key responsibilities & impact
  • Perform document processing and record keeping tasks associated with customer accounts
  • Enter new account information
  • Change information on existing accounts
  • Record transactions
  • Answer customer inquiries
  • Receive, classify, consolidate and summarize documents and information
  • Complete reports and provide administrative support
  • Resolve customer problems
  • Respond to customer requests for information
  • Identify and resolve or escalate complex problems

Requirements

What you’ll need
  • High school diploma or equivalent
  • Typically three to five years of clerical and customer service experience
  • Thorough knowledge of products, services, terminology, procedures and systems related to assigned area
  • Strong customer service skills
  • Ability to manage multiple projects and deadlines simultaneously while maintaining a high level of customer service
  • Ability to identify and resolve/escalate complex problems
  • Proficient computer navigation skills using a variety of software packages including Microsoft Office applications
  • Effective verbal and written communication skills
  • Ability to comply with U.S. Bank policies and procedures, including the Code of Ethics and Business Conduct and related workplace conduct and safety policies

Benefits

Comp & perks
  • Healthcare (medical, dental, vision)
  • Basic term and optional term life insurance
  • Short-term and long-term disability
  • Pregnancy disability and parental leave
  • 401(k) and employer-funded retirement plan
  • Paid vacation (from two to five weeks depending on salary grade and tenure)
  • Up to 11 paid holiday opportunities
  • Adoption assistance
  • Sick and Safe Leave accruals of one hour for every 30 worked, up to 80 hours per calendar year unless otherwise provided by law
  • Incentive and recognition programs
  • Equity stock purchase
  • Pension
  • Disability accommodations during the application or hiring process