Account Review Specialist

U.S. Bank

. Establish and maintain working relationships with assigned business accounts .

Posted 11/6/2026full-timeRemote • Tennessee • United StatesMid-LevelSenior💰 $21 - $28 per hourWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates strong customer service skills with a focus on effective communication and problem-solving. Proficient in managing client relationships and operational processes while ensuring compliance with company policies.

Highest-signal resume keywords

Customer Service ExperienceConsultative Account ManagementAnalytical SkillsEffective Communication SkillsOperational Process Knowledge

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Interest CalculationsAccount AdjustmentsReport GenerationTechnical TroubleshootingDelinquency Management

Soft Skills

Interpersonal SkillsProblem-Solving SkillsEmpathyListening SkillsCourtesy

Tools & Technologies

Client SystemsWeb-Based SolutionsElectronic Reporting

Industry Keywords

U.S. Bank PoliciesCode of EthicsBusiness ConductWorkplace ConductSafety Policies

About the role

Key responsibilities & impact

Establish and maintain working relationships with assigned business accounts
Serve as the main day-to-day contact between program administrators or relationship managers
Answer, research, and resolve customers' operational problems using a Consultative Account Management approach
Assist with delinquency management, client systems, and program implementations
Promote electronic and web-based solutions and eliminate inefficient paper reports or program management techniques
Identify and report issues and maintain accurate accounting of assigned portfolio specifics
Follow up on client inquiries, provide training, and provide updates
Coordinate and interact with internal teams to ensure high service delivery
Communicate with clients primarily by telephone or email

Requirements

What you’ll need

High school diploma or equivalent
Typically three to five years of customer service experience
Effective verbal, written, and interpersonal communication skills
Proven customer service/relations skills, including handling complaints, problems, and general inquiries
Effective telephone skills, including listening and demonstrating courtesy, empathy, and accuracy
Thorough knowledge of relevant operational processes and procedures and company products and services
Proficiency navigating relevant computer systems to pull reports, shadow clients, and troubleshoot technical issues
Ability to perform interest calculations and account adjustments
Strong analytical and problem-solving skills
Ability to manage multiple tasks/projects and deadlines simultaneously
Ability to comply with U.S. Bank policies and procedures, including the Code of Ethics and Business Conduct and related workplace conduct and safety policies

Benefits

Comp & perks

Healthcare (medical, dental, vision)
Basic term and optional term life insurance
Short-term and long-term disability
Pregnancy disability and parental leave
401(k) and employer-funded retirement plan
Paid vacation (from two to five weeks depending on salary grade and tenure)
Up to 11 paid holiday opportunities
Adoption assistance
Sick and Safe Leave accruals of one hour for every 30 worked, up to 80 hours per calendar year unless otherwise provided by law
Incentive and recognition programs
Equity stock purchase
401(k) contribution and pension