Call Center Collector

U.S. Bank

. Collect payments on assigned delinquent accounts .

Posted 9/17/2026full-timeRemote • Kansas • United StatesJuniorMid-Level💰 $20 - $23 per hourWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates expertise in loan collection policies and procedures, with a strong focus on customer service and compliance with ethical standards. Capable of effectively organizing information and resolving exceptions in a timely manner.

Highest-signal resume keywords

Loan Collection PoliciesCustomer Service SkillsVerbal CommunicationWritten CommunicationFair Debt Collection Practices

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Collections ExperienceAccount Documentation ReviewRepayment Schedule ArrangementException ResolutionInformation Organization

Soft Skills

Customer Relations SkillsProblem-Solving Ability

Certifications & Qualifications

High School Diploma or Equivalent

Industry Keywords

Debt Collection LawsU.S. Bank PoliciesCode of EthicsBusiness ConductWorkplace Conduct Policies

About the role

Key responsibilities & impact

Collect payments on assigned delinquent accounts
Review account documentation
Contact customers/clients by telephone and/or written correspondence
Arrange repayment schedules to minimize organizational loss
Attend a four-week training class beginning November 2, 2026, Monday-Friday, 8:00am-4:30pm Central Time
Work two night shifts from 12pm-9pm Monday-Saturday and 7am-4pm Central Time

Requirements

What you’ll need

High school diploma or equivalent
Two to three years of experience in collections and/or customer service activities
Good knowledge of loan collection policies and procedures, fair debt collection practices, and related laws
Strong customer service/relations skills
Ability to identify and resolve exceptions and to organize and interpret information
Good verbal and written communication skills
Ability to comply with U.S. Bank policies and procedures, including the Code of Ethics and Business Conduct and related workplace conduct and safety policies
Applicants must be able to complete applicable employment eligibility verification and background checks

Benefits

Comp & perks

Healthcare (medical, dental, vision)
Basic term and optional term life insurance
Short-term and long-term disability
Pregnancy disability and parental leave
401(k) and employer-funded retirement plan
Paid vacation (from two to five weeks depending on salary grade and tenure)
Up to 11 paid holiday opportunities
Adoption assistance
Sick and Safe Leave accruals of one hour for every 30 worked, up to 80 hours per calendar year unless otherwise provided by law
Incentive and recognition programs
Equity stock purchase
Pension
Disability accommodations during the application or hiring process