Call Center Collector

U.S. Bank

. Collect payments on assigned delinquent accounts .

Posted 11/7/2026full-timeRemote • Kansas • United StatesJuniorMid-Level💰 $20 - $21 per hourWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates expertise in loan collection policies and procedures, ensuring compliance with fair debt collection practices and U.S. Bank policies. Strong communication and customer service skills are essential for effectively managing delinquent accounts and arranging repayment schedules.

Highest-signal resume keywords

Loan Collection PoliciesCustomer Service SkillsVerbal Communication SkillsWritten Communication SkillsProblem-Solving Ability

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Collections ExperienceAccount Documentation ReviewRepayment Schedule ArrangementKnowledge of Fair Debt Collection PracticesCompliance with U.S. Bank Policies

Soft Skills

Customer Relations SkillsOrganizational SkillsInformation Interpretation Skills

Certifications & Qualifications

High School Diploma or Equivalent

Industry Keywords

Delinquent AccountsEmployment Eligibility VerificationCode of Ethics and Business ConductWorkplace Conduct PoliciesSafety Policies

About the role

Key responsibilities & impact

Collect payments on assigned delinquent accounts
Review account documentation
Contact customers/clients by telephone and/or written correspondence
Arrange repayment schedules to minimize loss to the organization
Complete four weeks of training
Work Monday-Saturday according to the specified Central Time schedule

Requirements

What you’ll need

High school diploma or equivalent
Two to three years of experience in collections and/or customer service activities
Good knowledge of loan collection policies and procedures, fair debt collection practices, and related laws
Strong customer service/relations skills
Ability to identify and resolve exceptions and to organize and interpret information
Good verbal and written communication skills
Ability to comply with U.S. Bank policies and procedures, including the Code of Ethics and Business Conduct and related workplace conduct and safety policies
Must comply with applicable employment eligibility verification requirements

Benefits

Comp & perks

Healthcare (medical, dental, vision)
Basic term and optional term life insurance
Short-term and long-term disability
Pregnancy disability and parental leave
401(k) and employer-funded retirement plan
Paid vacation (from two to five weeks depending on salary grade and tenure)
Up to 11 paid holiday opportunities
Adoption assistance
Sick and Safe Leave accruals of one hour for every 30 worked, up to 80 hours per calendar year unless otherwise provided by law
Incentive and recognition programs
Equity stock purchase
401(k) contribution and pension