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Core Competencies
Role fitCore Competencies
Use this summary to align your resume positioning with the role.
Demonstrates expertise in IT Service Change Management, ensuring effective implementation and adherence to change management processes while maintaining high system availability. Proven ability to assess impacts, coordinate large-scale changes, and supervise change management teams.
Highest-signal resume keywords
ITIL Service Management Foundation CertificationChange Management Process ImplementationIT Service Management (ITSM)Configuration ManagementIT Governance
ATS Keywords
Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills
Change ManagementImpact AssessmentCost Benefit AnalysisRisk ManagementIT Quality AssuranceContingency PlanningDisaster RecoveryIT AuditConfiguration ManagementService Level Agreements
Soft Skills
Stakeholder CommunicationTeam SupervisionCollaboration
Certifications & Qualifications
ITIL Service Management Foundation Certification
Industry Keywords
Change Management ProcessIT Service ManagementProduction EnvironmentLive Services EnvironmentService Management Functions
Tech Stack
Tools & technologiesITSM
About the role
Key responsibilities & impact- Oversee the implementation, integration, effectiveness, and adherence of the change management process
- Assess the impact, cost benefit, and risk of proposed changes
- Coordinate the change planning and implementation process
- Manage implementation of end-to-end large-scale application changes
- Maintain continuous communications with stakeholders, IT, and business teams
- Consult on large-scale and complex change management programs across the organization
- Integrate the change management process with other service management functions
- Provide day-to-day supervision of the change team
- Ensure high levels of system/service availability of all systems
Requirements
What you’ll need- Bachelor's degree or equivalent work experience
- ITIL Service Management Foundation certification
- At least 5 years experience with processes, practices and tools for effectively managing changes to the production or live services environment
- Working experience in IT quality assurance
- Working experience in IT governance
- Working experience in contingency and disaster recovery
- Working experience in computer operations
- Working experience in IT audit and control
- Extensive experience in configuration management
- Extensive experience in IT service level agreements
- Extensive experience in IT service management (ITSM)
- Subject matter expertise in IT service change management
- Role is not eligible for visa sponsorship or transfer of visa sponsorship
- Ability to comply with U.S. Bank policies and procedures including the Code of Ethics and Business Conduct and related workplace conduct and safety policies
Benefits
Comp & perks- Healthcare (medical, dental, vision)
- Basic term and optional term life insurance
- Short-term and long-term disability
- Pregnancy disability and parental leave
- 401(k) and employer-funded retirement plan
- Paid vacation (from two to five weeks depending on salary grade and tenure)
- Up to 11 paid holiday opportunities
- Adoption assistance
- Sick and Safe Leave accruals of one hour for every 30 worked, up to 80 hours per calendar year unless otherwise provided by law
- Incentive and recognition programs
- Equity stock purchase
- 401(k) contribution and pension
