Client Account Manager

U.S. Bank

. Manage and grow a portfolio of client accounts, ensuring strong engagement, retention, and overall satisfaction .

Posted 11/3/2026full-timeKnoxville • Tennessee • United StatesJuniorMid-Level💰 $59,040 - $72,160 per yearWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates expertise in client management within the payments industry, focusing on account growth, contract negotiation, and strategic recommendations. Proficient in analyzing performance data to drive actionable insights and enhance client satisfaction.

Highest-signal resume keywords

Client Management ExperienceContract Negotiation SkillsAccount Management SkillsProject Management SkillsData Analysis Skills

ATS Keywords

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Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills

Account StrategiesPerformance Data AnalysisContract RenewalsNegotiation SkillsProblem-Solving Skills

Soft Skills

Customer Service SkillsInterpersonal CommunicationPresentation SkillsVerbal CommunicationWritten Communication

Tools & Technologies

Microsoft Office Applications

Certifications & Qualifications

Associate's Degree

Industry Keywords

Payments IndustryClient EngagementClient RetentionBest PracticesEmerging Opportunities

About the role

Key responsibilities & impact

Manage and grow a portfolio of client accounts, ensuring strong engagement, retention, and overall satisfaction
Identify opportunities to expand services and increase profitability
Serve as a trusted advisor, aligning Payment Services solutions to client business objectives
Analyze client performance data and translate insights into actionable recommendations
Present performance results and strategic recommendations in a clear, client-focused manner
Educate clients on industry trends, best practices, and emerging opportunities within payments
Develop and execute account strategies supporting long-term client success
Manage contract renewals and support negotiation efforts
Serve as the escalation point for internal and external client issues

Requirements

What you’ll need

Associate's degree, or equivalent work experience
Typically two or more years of client management experience in payments industry
Strong contract negotiation, account management and project management skills
Strong problem-solving and negotiation skills
Ability to manage multiple tasks/projects and deadlines simultaneously
Ability to identify and resolve exceptions and to interpret data
Proven customer service/relations skills
Proficient computer navigation skills using a variety of software packages including Microsoft Office applications
Strong presentation, interpersonal, verbal and written communication skills
Must be able to work from a U.S. Bank location three (3) or more days per week
Applicants must be able to comply with U.S. Bank policies and procedures including the Code of Ethics and Business Conduct and related workplace conduct and safety policies

Benefits

Comp & perks

Healthcare (medical, dental, vision)
Basic term and optional term life insurance
Short-term and long-term disability
Pregnancy disability and parental leave
401(k) and employer-funded retirement plan
Paid vacation (from two to five weeks depending on salary grade and tenure)
Up to 11 paid holiday opportunities
Adoption assistance
Sick and Safe Leave accruals of one hour for every 30 worked, up to 80 hours per calendar year unless otherwise provided by law
Incentive and recognition programs
Equity stock purchase
401(k) contribution and pension