Client Account Manager

U.S. Bank

. Serve as the strategic face of Payment Services to clients across multiple business channels .

Posted 9/28/2026full-timeTorrance • California • United StatesJuniorMid-Level💰 $72,900 - $89,100 per yearWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates expertise in client management within the payments industry, focusing on account growth, contract negotiation, and strategic direction. Proficient in data analysis and providing consultative guidance to enhance client satisfaction and profitability.

Highest-signal resume keywords

Client Management ExperienceContract Negotiation SkillsAccount Management SkillsData Analysis ProficiencyPresentation Skills

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Account ManagementContract NegotiationProject ManagementData InterpretationCustomer Service Skills

Soft Skills

Problem-Solving SkillsInterpersonal SkillsVerbal Communication SkillsWritten Communication Skills

Tools & Technologies

Microsoft Office Applications

Certifications & Qualifications

Associate's Degree

Industry Keywords

Payments IndustryClient SatisfactionPortfolio ManagementCross-Sell OpportunitiesBusiness Growth

About the role

Key responsibilities & impact

Serve as the strategic face of Payment Services to clients across multiple business channels
Manage a portfolio/book of accounts, including maintenance, growth, profitability, strategic direction, client satisfaction, and contract renewals
Consult with clients through data analysis, industry education, performance presentations, and recommended actions
Act as the escalation point for internal and external client issues
Onboard and support newly activated accounts
Build and maintain strong client relationships
Increase portfolio profitability and client satisfaction
Provide payment solutions education and consultative guidance
Recommend products and services based on client needs
Identify cross-sell and growth opportunities
Conduct proactive outreach to drive retention and engagement
Leverage tools, campaigns, and insights to strengthen client relationships and business growth

Requirements

What you’ll need

Associate's degree, or equivalent work experience
Typically two or more years of client management experience in payments industry
Strong contract negotiation, account management and project management skills
Strong problem-solving and negotiation skills
Ability to manage multiple tasks/projects and deadlines simultaneously
Ability to identify and resolve exceptions and to interpret data
Proven customer service/relations skills
Proficient computer navigation skills using a variety of software packages including Microsoft Office applications
Strong presentation, interpersonal, verbal and written communication skills
Ability to comply with U.S. Bank policies and procedures including the Code of Ethics and Business Conduct and related workplace conduct and safety policies

Benefits

Comp & perks

Healthcare (medical, dental, vision)
Basic term and optional term life insurance
Short-term and long-term disability
Pregnancy disability and parental leave
401(k) and employer-funded retirement plan
Paid vacation (from two to five weeks depending on salary grade and tenure)
Up to 11 paid holiday opportunities
Adoption assistance
Sick and Safe Leave accruals of one hour for every 30 worked, up to 80 hours per calendar year unless otherwise provided by law
Incentive and recognition programs
Equity stock purchase
401(k) contribution and pension