Client Communications Manager

U.S. Bank

. Develop and support communication goals and objectives for designated business lines .

Posted 9/22/2026full-timeUnited StatesMid-LevelSenior💰 $105,400 - $124,000 per yearWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates expertise in developing multi-channel communication strategies and applying AI technology to enhance efficiency and market responsiveness. Proven ability to manage projects effectively while ensuring compliance with regulations and organizational policies.

Highest-signal resume keywords

Bachelor's DegreeSix Years Of Marketing ExperienceAI ProficiencyProject ManagementStrong Communication Skills

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Marketing StrategyProduct MarketingCommunication StrategyPerformance EvaluationMulti-Channel Communication

Soft Skills

Strategic ThinkingCritical ThinkingCollaborationOrganizational SkillsInterpersonal Skills

Tools & Technologies

AI ToolsEmail MarketingDirect MailIn-Experience Messaging

Industry Keywords

ComplianceBank PoliciesMarket DynamicsCustomer EngagementRetention Strategies

About the role

Key responsibilities & impact

Develop and support communication goals and objectives for designated business lines
Create multi-channel communication strategies for existing bank clients to support retention and engagement
Use email, direct mail, and in-experience messaging to reach clients
Apply AI technology and other tools to increase efficiency and improve speed to market
Evaluate communication results and use insights to optimize messaging and performance
Work with and lead cross-functional teams to ensure strategy and content are clear, on-brand, and compliant
Collaborate with internal partners to ensure programs comply with laws, regulations, and bank policies
Manage projects to completion on time and on budget, aligned with project plans
Provide communication resources, expertise, and guidance to business line leaders
Communicate with senior management and U.S. Bank leadership
Monitor changing market dynamics and test new ways to engage and communicate with customers and prospects

Requirements

What you’ll need

Bachelor's degree, or equivalent work experience
Six or more years of related experience in marketing and marketing strategy with proven ability to deliver results
Experience in product marketing and/or communications preferred
Strong proficiency with AI and other tools that improve efficiency and speed to market
Strategic and critical thinking skills
Ability to collaborate effectively to identify opportunities and priorities
Ability to thrive in a complex, fast-paced environment and adapt to changing market conditions
Agility in thinking, planning, and delivery
Strong organizational, interpersonal, and team-building skills
Excellent written, verbal, and presentation skills
Ability to interact and communicate effectively with U.S. Bank leadership
Proven ability to manage multiple projects and assignments delivered on target, on time, and on budget
Ability to comply with U.S. Bank policies and procedures, including the Code of Ethics and Business Conduct and workplace conduct and safety policies

Benefits

Comp & perks

Healthcare (medical, dental, vision)
Basic term and optional term life insurance
Short-term and long-term disability
Pregnancy disability and parental leave
401(k) and employer-funded retirement plan
Paid vacation (from two to five weeks depending on salary grade and tenure)
Up to 11 paid holiday opportunities
Adoption assistance
Sick and Safe Leave accruals of one hour for every 30 worked, up to 80 hours per calendar year unless otherwise provided by law
Incentive and recognition programs
Equity stock purchase
401(k) contribution and pension