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Core Competencies
Role fitCore Competencies
Use this summary to align your resume positioning with the role.
Demonstrates expertise in patient care management, including medication reconciliation and coordination of referrals, while effectively utilizing electronic health record systems. Holds relevant certifications and possesses strong organizational skills to ensure timely patient support and follow-through.
Highest-signal resume keywords
Certified Medical Assistant (CMA)Registered Medical Assistant (RMA)Emergency Medical Technician (EMT) LicenseElectronic Health Records (EHR) ExperienceBasic Life Support/CPR Certification
ATS Keywords
Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills
Patient Care ManagementMedication ReconciliationReferral CoordinationClinical ExperienceElectronic Practice ManagementMicrosoft WordMicrosoft ExcelMicrosoft OutlookMicrosoft PowerPoint
Soft Skills
Self-DirectionInitiativeOrganizational Skills
Tools & Technologies
Epic WorkqueuesElectronic Health Records Software
Certifications & Qualifications
Certified Medical Assistant (CMA)Registered Medical Assistant (RMA)Emergency Medical Technician (EMT) LicenseBasic Life Support/CPR Certification
Industry Keywords
Outpatient Physician's OfficePatient CareClinical Healthcare ExperienceInsurance AuthorizationBackground Screening
About the role
Key responsibilities & impact- Provide patient care according to age-specific population needs under the direct supervision of a provider
- Assist in management of patient care in the physician office setting
- Monitor referral workqueues, obtain required insurance authorizations, and coordinate with payer and provider offices
- Support medication reconciliation workflows, identify discrepancies, and coordinate follow-up with clinical staff
- Assist with incoming patient calls, clinical messages, and prescription-related inquiries
- Route patient concerns appropriately
- Monitor and resolve assigned Epic workqueues
- Address outstanding patient requests and ensure timely follow-through
Requirements
What you’ll need- Must meet one of these 3 requirements: current/active Certified or Registered Medical Assistant (CMA or RMA) certification by an accredited certifying agency; active Emergency Medical Technician (EMT) license with at least one year of medical assistant or clinical healthcare experience; or minimum of one year of medical assistant work experience, with CMA or RMA obtained within twelve months of hire/start date
- Prefer one year of clinical experience in an outpatient physician’s office practice
- Prefer experience with electronic practice management and electronic health record programs
- Prefer ability to demonstrate self-direction and initiative
- Prefer knowledge of electronic practice management and electronic health records software and skill in Microsoft Word, Excel, Outlook, and PowerPoint
- High school diploma, GED, or certificate required
- Basic Life Support/CPR certification required, or must be obtained within thirty days of hire/transfer date
- Must undergo background screening through the Florida Care Provider Background Screening Clearinghouse