Collector – Equipment Finance

U.S. Bank

. Connect with customers regarding payment obligations, account status, invoices, and contractual agreements .

Posted 10/5/2026full-timeMarshall • Minnesota • United StatesJuniorMid-Level💰 $20 per hourWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates strong customer service skills with a focus on effective communication, problem-solving, and the ability to manage financial conversations. Proficient in navigating multiple systems while maintaining attention to detail and ensuring customer satisfaction.

Highest-signal resume keywords

Customer Service ExperienceStrong Verbal And Written Communication SkillsProblem-Solving SkillsBanking Products KnowledgeProficient Computer Navigation

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Customer Account ManagementBasic Computer ProficiencyTyping ProficiencyFinancial Conversation SupportDocumentation Of Customer Interactions

Soft Skills

EmpathyAttention To DetailOrganizational SkillsPositive AttitudeTime Management Skills

Tools & Technologies

Microsoft Office ApplicationsVarious Software Packages

Certifications & Qualifications

High School Diploma Or Equivalent

Industry Keywords

BankingCollectionsCall CenterCustomer ExperienceRetailHospitality

About the role

Key responsibilities & impact

Connect with customers regarding payment obligations, account status, invoices, and contractual agreements
Educate customers on available options and identify appropriate solutions
Manage high-volume outbound communications professionally and empathetically
Handle inbound customer inquiries and provide timely follow-up
Document customer interactions and maintain accurate account information
Partner with customer service, operations, and other business teams to deliver the best customer experience
Balance productivity, quality, compliance, and customer satisfaction in a fast-paced environment
Support customers through financial conversations and deliver positive outcomes for customers and the business

Requirements

What you’ll need

Customer service, banking, collections, retail, hospitality, call center, or related experience
Strong verbal and written communication skills
Ability to navigate multiple systems and manage competing priorities
Confidence handling difficult conversations with professionalism and empathy
Attention to detail and strong organizational skills
Basic computer and typing proficiency
Positive attitude and desire to learn and grow
Ability to work Monday–Friday, 8:00am–5:00pm CST
High school diploma or equivalent
Two to four years of relevant experience
Good knowledge of banking products and services concepts, practices, policies, and procedures
Effective telephone and interpersonal skills
Strong problem-solving and negotiation skills
Ability to handle difficult customer calls
Proficient computer navigation using various software packages, including Microsoft Office applications
Ability to identify and resolve/escalate problems
Good time management skills
Ability to work from a U.S. Bank location three or more days per week

Benefits

Comp & perks

Healthcare (medical, dental, vision)
Basic term and optional term life insurance
Short-term and long-term disability
Pregnancy disability and parental leave
401(k) and employer-funded retirement plan
Paid vacation (from two to five weeks depending on salary grade and tenure)
Up to 11 paid holiday opportunities
Adoption assistance
Sick and Safe Leave accruals of one hour for every 30 worked, up to 80 hours per calendar year unless otherwise provided by law
Incentive and recognition programs
Equity stock purchase
401(k) contribution and pension