Communications Specialist

U.S. Bank

. Develop, coordinate and implement non-promotional client communications supporting business line objectives .

Posted 11/5/2026full-timeUnited StatesMid-LevelSenior💰 $92,820 - $109,200 per yearWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates expertise in developing and implementing client communication strategies that align with business objectives, ensuring compliance with regulations and enhancing engagement across multiple channels. Proven ability to deliver results through effective project management and collaboration with stakeholders.

Highest-signal resume keywords

Client Communication StrategyProject ManagementEmail MarketingWriting And Editing SkillsInterpersonal Skills

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Client Communication PlansMarketing StrategyMulti-Channel CommunicationsCommunication ComplianceResults MeasurementProblem SolvingAgility In ThinkingPresentation SkillsDirect Client CommunicationsMarket Dynamics Evaluation

Soft Skills

Organizational SkillsTeam BuildingEffective CommunicationAdaptabilityAttention To Detail

Tools & Technologies

AI TechnologiesCommunication ToolsEmail PlatformsSocial MediaWebsite Management

Industry Keywords

Bank PoliciesCode Of EthicsBusiness ConductWorkplace ConductSafety Policies

About the role

Key responsibilities & impact

Develop, coordinate and implement non-promotional client communications supporting business line objectives
Collaborate with subject matter experts and key stakeholders to understand customer communication needs
Develop and implement client communication plans supporting business program objectives
Lead projects with limited guidance and deliver accurate, customer-centric, clear, branded and compliant communications
Use tools, resources and AI technologies to enhance communication strategies and efficiency
Deliver multi-channel communications programs to maximize retention and engagement
Ensure communication programs comply with laws, regulations and bank policies
Provide communication resources, expertise and guidance to business line leaders
Communicate effectively with senior management
Complete projects on time and on budget according to project plans
Monitor market dynamics and test new ways to engage and communicate with clients
Evaluate and measure results to optimize messaging

Requirements

What you’ll need

Bachelor's degree, or equivalent work experience
Six or more years of related experience in marketing and marketing strategy with proven ability to deliver results
Experience developing direct client communications within various communication channels such as email, postal mail, social media, website, etc.
Experience providing communication strategy recommendations with tactics to multi-functional teams that support business goals and objectives
Excellent writing, editing and proofreading skills
Strong organizational skills and an eye for presentation and details
Ability to provide solutions and problem solve
Agility in thinking and delivery
Strong interpersonal and team building skills
Ability to work under tight deadlines while managing multiple projects
Ability to thrive in a complex, fast-paced environment adapting to the changing market environment
Email marketing background is a plus
Applicants must be able to comply with U.S. Bank policies and procedures including the Code of Ethics and Business Conduct and related workplace conduct and safety policies

Benefits

Comp & perks

Healthcare (medical, dental, vision)
Basic term and optional term life insurance
Short-term and long-term disability
Pregnancy disability and parental leave
401(k) and employer-funded retirement plan
Paid vacation (from two to five weeks depending on salary grade and tenure)
Up to 11 paid holiday opportunities
Adoption assistance
Sick and Safe Leave accruals of one hour for every 30 worked, up to 80 hours per calendar year unless otherwise provided by law
Incentive and recognition programs
Equity stock purchase
401(k) contribution and pension