Contact Center Customer Experience Specialist, Bilingual Spanish Preferred

U.S. Bank

. Provide a high level of customer service by responding to telephone or email inquiries, requests, and problems .

Posted 10/9/2026full-timeRemote • United StatesJunior💰 $20 - $23 per hourWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates strong customer service capabilities by effectively resolving inquiries and issues while maintaining a high level of professionalism. Proficient in navigating multiple systems and applications to provide accurate information and support to customers.

Highest-signal resume keywords

Customer Service ExperienceProblem-Solving SkillsEffective Communication SkillsMultitasking AbilitiesComputer Navigation Skills

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Contact Center ExperienceCustomer Service TrainingFraud SupportInternet OperationsMicrosoft Office Proficiency

Soft Skills

Negotiation SkillsTime ManagementInterpersonal Skills

Tools & Technologies

Multiple Computer SystemsSearch ToolsSoftware Applications

Industry Keywords

U.S. Bank PoliciesCode of EthicsBusiness ConductWorkplace ConductSafety Policies

About the role

Key responsibilities & impact

Provide a high level of customer service by responding to telephone or email inquiries, requests, and problems
Research and resolve problems and errors, including potential fraud support and internet operations issues
Obtain thorough knowledge of products, services, rates, terms, fees, regulations, systems, and procedures
Act as a liaison between customers and U.S. Bank departments to resolve complex customer or technology issues
Process and respond to customer inquiries using multiple systems
Provide accurate account information while answering calls professionally
Ask questions to understand and resolve customer concerns
Present options that make banking easier and more convenient while prioritizing customer needs

Requirements

What you’ll need

High school diploma or equivalent
Typically a minimum of nine months of Contact Center customer service training/experience, 18 months of prior customer service or related experience, and successful completion of specialized skill training
Effective problem-solving and negotiation skills
Ability to navigate multiple computer systems, applications, and search tools
Proven time management and multitasking skills
Experience interacting positively with unsatisfied customers
Good communication skills, including speaking clearly, articulately, and accurately while using a pleasant tone and common conversational courtesies
Proficient computer navigation skills using software packages including Microsoft Office applications
Spanish bilingual ability is preferred but not required
Must comply with U.S. Bank policies and procedures, including the Code of Ethics and Business Conduct and workplace conduct and safety policies
Must be eligible to work in the United States, subject to applicable employment eligibility verification

Benefits

Comp & perks

Healthcare (medical, dental, vision)
Basic term and optional term life insurance
Short-term and long-term disability
Pregnancy disability and parental leave
401(k) and employer-funded retirement plan
Paid vacation (from two to five weeks depending on salary grade and tenure)
Up to 11 paid holiday opportunities
Adoption assistance
Sick and Safe Leave accruals of one hour for every 30 worked, up to 80 hours per calendar year unless otherwise provided by law
10% shift differential for shifts beginning at 12:30 p.m. or later
10% language premium for bilingual Spanish after successful assessment after training
Incentive and recognition programs
Equity stock purchase
401(k) contribution and pension