Contact Center Customer Experience Specialist, Bilingual Spanish Preferred

U.S. Bank

. Provide a high level of customer service by responding to telephone or email inquiries, requests, and problems .

Posted 10/8/2026full-timeRemote • United StatesJunior💰 $20 - $23 per hourWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates strong customer service skills by effectively resolving inquiries and issues while maintaining professionalism. Proficient in navigating multiple systems and applications to provide accurate account information and support.

Highest-signal resume keywords

Customer Service ExperienceProblem-Solving SkillsEffective Communication SkillsComputer Navigation SkillsBilingual Spanish

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Contact Center ExperienceFraud Support KnowledgeMicrosoft Office ProficiencyAccount Information ProcessingResearch and Resolution Skills

Soft Skills

Time ManagementMultitaskingNegotiation SkillsProfessionalismInterpersonal Skills

Tools & Technologies

Multiple Computer SystemsSearch ToolsEmail CommunicationTelephone Systems

Industry Keywords

U.S. Bank PoliciesCode of EthicsBusiness ConductWorkplace ConductSafety Policies

About the role

Key responsibilities & impact

Provide a high level of customer service by responding to telephone or email inquiries, requests, and problems
Research and resolve problems and errors, including those related to fraud support and internet operations
Obtain thorough knowledge of products, services, rates, terms, fees, applicable regulations, systems, and procedures
Act as a liaison between customers and U.S. Bank departments to resolve complex customer or technology issues
Process and respond to customer inquiries using multiple systems to provide account information
Answer every call with professionalism and accuracy
Ask questions to resolve customer concerns and understand their financial needs
Present options to customers to make banking easy and convenient
Attend specialized skill training and complete training for the November 30, 2026 start date

Requirements

What you’ll need

High school diploma or equivalent
Typically a minimum of nine months of Contact Center customer service training/experience, 18 months of prior customer service or related experience, and successful completion of specialized skill training
Effective problem-solving and negotiation skills
Ability to navigate multiple computer systems, applications, and search tools
Proven time management skills and ability to multitask
Experience interacting positively with unsatisfied customers
Good communication skills, including speaking clearly, articulately and accurately while using a pleasant tone and common conversational courtesies
Proficient computer navigation skills using a variety of software packages, including Microsoft Office applications
Bilingual Spanish is preferred but not required
Applicants must be able to comply with U.S. Bank policies and procedures including the Code of Ethics and Business Conduct and related workplace conduct and safety policies

Benefits

Comp & perks

10% shift differential for shifts beginning at 12:30 p.m. or later
10% language premium for bilingual Spanish after successful assessment and training
Healthcare (medical, dental, vision)
Basic term and optional term life insurance
Short-term and long-term disability
Pregnancy disability and parental leave
401(k) and employer-funded retirement plan
Paid vacation (from two to five weeks depending on salary grade and tenure)
Up to 11 paid holiday opportunities
Adoption assistance
Sick and Safe Leave accruals of one hour for every 30 worked, up to 80 hours per calendar year unless otherwise provided by law
Incentive and recognition programs
Equity stock purchase
401(k) contribution and pension