CPS Relationship Manager – Account Manager

U.S. Bank

. Support the Relationship Manager in developing and maintaining Federal agency account relationships .

Posted 9/17/2026full-timeWashington, DC • District of Columbia • United StatesMid-LevelSenior💰 $110,700 - $135,300 per yearWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates expertise in relationship management within the payments industry, with strong skills in data analysis, technical integration, and project management. Capable of effectively communicating with clients and internal partners while driving profitability and identifying growth opportunities.

Highest-signal resume keywords

Relationship ManagementPayments Industry KnowledgeData AnalysisProject ManagementClient Onboarding Experience

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

ExcelPower QueryData MiningTroubleshootingTechnical IntegrationReportingIssue ResolutionBusiness DevelopmentNegotiationDecision-Making

Soft Skills

Interpersonal SkillsPresentation SkillsVerbal CommunicationWritten CommunicationProblem-Solving

Tools & Technologies

GSA SmartPayElectronic Access Systems

Industry Keywords

Federal Government ContractingClient ServicingProduct MarketingAccount MaintenanceSales Presentations

About the role

Key responsibilities & impact

Support the Relationship Manager in developing and maintaining Federal agency account relationships
Help drive profitability within the existing portfolio
Identify growth opportunities and strategic revenue initiatives
Support program managers across bankcard program activities, including electronic access system assistance, reporting, data analysis, data mining, account maintenance, technical research, and issue resolution
Assist with technical integration activities, including researching and resolving file extract issues
Coordinate with internal technology and operations partners
Communicate client impact of technical releases, system upgrades, and platform changes
Prepare and participate in account reviews and sales presentations for existing and prospective clients
Build collaborative relationships with clients and internal partners
Contribute to special projects as needed

Requirements

What you’ll need

Bachelor's degree, or equivalent work experience
Five to seven years of relationship management experience
Ability to travel 10-15%
Thorough understanding of payments industry
Strong Excel skills including Power Query; CoPilot a plus
Knowledge of product marketing, client servicing components, and organization operations
Excellent marketing and business development/sales skills
Excellent technical mindset and expertise; in-depth trouble shooting
Negotiation and decision-making skills
Ability to creatively resolve complex problems with general guidance
Ability to manage multiple tasks/projects and deadlines simultaneously
Excellent interpersonal, presentation, verbal and written communication skills
Understanding of Federal government contracting/policies
Familiarity with GSA SmartPay program
Project management knowledge
Implementation/client onboarding experience
Experience with data mining/trend analyses

Benefits

Comp & perks

Healthcare (medical, dental, vision)
Basic term and optional term life insurance
Short-term and long-term disability
Pregnancy disability and parental leave
401(k) and employer-funded retirement plan
Paid vacation (from two to five weeks depending on salary grade and tenure)
Up to 11 paid holiday opportunities
Adoption assistance
Sick and Safe Leave accruals of one hour for every 30 worked, up to 80 hours per calendar year unless otherwise provided by law
Incentive and recognition programs
Equity stock purchase
401(k) contribution and pension