Credit Card Claims Processor

U.S. Bank

. Make outbound calls to cardholders to gather information related to credit card dispute cases .

Posted 11/3/2026full-timeUnited StatesMid-LevelSenior💰 $20 - $24 per hourWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates strong customer service skills while managing credit card dispute cases, ensuring accurate documentation and compliance with regulatory requirements. Capable of navigating multiple operational programs and adapting to changing priorities in a fast-paced environment.

Highest-signal resume keywords

Customer ServiceAttention To DetailTime ManagementData InterpretationRegulatory Compliance

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Operations Services ExperienceAccurate DocumentationData AnalysisProbing QuestionsCase Research

Soft Skills

Verbal CommunicationWritten CommunicationAdaptabilityProblem Solving

Tools & Technologies

Operational ProgramsMultiple Screens Navigation

Industry Keywords

Credit Card ClaimsU.S. Bank PoliciesCode Of EthicsBusiness Conduct

About the role

Key responsibilities & impact

Make outbound calls to cardholders to gather information related to credit card dispute cases
Deliver a high-quality customer experience during each interaction
Ask clear and effective probing questions to obtain complete and accurate information
Accurately document cardholder responses and relevant case details
Navigate multiple operational programs and screens concurrently
Research claim information, identify exceptions, and escalate issues when appropriate
Adjust priorities based on changing call volumes and business needs
Follow applicable procedures, internal policies, and regulatory requirements
Support Fidelity clients on a customer-focused credit card claims team

Requirements

What you’ll need

High school diploma or equivalent
Four years or more of operations services related work experience
Proven commitment to high quality customer service
Strong attention to detail and commitment to accurate documentation
Good time management skills to maximize production and execution of tasks in a fast-paced environment
Ability to navigate multiple programs and screens concurrently
Ability to reprioritize work and adapt as call volumes or business needs change
Good verbal and written communication skills
Ability to identify, analyze, and resolve exceptions through data interpretation
Must comply with U.S. Bank policies and procedures including the Code of Ethics and Business Conduct and related workplace conduct and safety policies

Benefits

Comp & perks

Healthcare (medical, dental, vision)
Basic term and optional term life insurance
Short-term and long-term disability
Pregnancy disability and parental leave
401(k) and employer-funded retirement plan
Paid vacation (from two to five weeks depending on salary grade and tenure)
Up to 11 paid holiday opportunities
Adoption assistance
Sick and Safe Leave accruals of one hour for every 30 worked, up to 80 hours per calendar year unless otherwise provided by law
Incentive and recognition programs
Equity stock purchase
401(k) contribution and pension