CSR Manager

U.S. Bank

. Manage customer service staff handling customer inquiries, requests, questions and problems .

Posted 11/6/2026full-timeRemote • Texas • United StatesMid-LevelSenior💰 $66,640 - $78,400 per yearWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates strong leadership and customer service skills while managing operations and ensuring compliance with policies and procedures. Capable of developing processes and tools to enhance service quality and productivity.

Highest-signal resume keywords

Customer Service ManagementLeadership SkillsProblem-Solving SkillsOperational Functions KnowledgeCompliance with Policies

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Process DevelopmentPerformance MonitoringOperational PoliciesTraining ProceduresStaffing Management

Soft Skills

Effective CommunicationCoaching Skills

Tools & Technologies

Computer Applications

Industry Keywords

Customer InquiriesService QualityInternal AuditsU.S. Bank PoliciesCode of Ethics

About the role

Key responsibilities & impact

Manage customer service staff handling customer inquiries, requests, questions and problems
Maintain high-quality customer service and current knowledge of products and services
Develop processes and tools to improve service levels and ensure efficient, professional customer service operations
Coach contact center personnel and work with leadership and managers to execute departmental goals and vision
Ensure compliance with internal policies and procedures and respond to internal audits and certifications
Participate in developing and enhancing equipment and training procedures and programs
Develop, implement and maintain department operating policies and procedures to increase service quality and productivity
Implement and monitor tracking and performance-monitoring mechanisms
Manage operations for assigned functional areas or regions, including planning, scheduling, staffing and meeting service and quality standards

Requirements

What you’ll need

Bachelor's degree, or equivalent work experience
Three to five years of relevant experience
Strong customer service and problem-solving skills
Advanced knowledge of operational functions, systems, policies and procedures of assigned area
Basic understanding and practical application of applicable laws and regulations
Effective leadership skills
Strong verbal and written communication skills
Working knowledge of computer applications used in area
Ability to work 1pm to 10pm CST
Ability to comply with U.S. Bank policies and procedures including the Code of Ethics and Business Conduct and related workplace conduct and safety policies

Benefits

Comp & perks

Healthcare (medical, dental, vision)
Basic term and optional term life insurance
Short-term and long-term disability
Pregnancy disability and parental leave
401(k) and employer-funded retirement plan
Paid vacation (from two to five weeks depending on salary grade and tenure)
Up to 11 paid holiday opportunities
Adoption assistance
Sick and Safe Leave accruals of one hour for every 30 worked, up to 80 hours per calendar year unless otherwise provided by law
Incentive and recognition programs
Equity stock purchase
401(k) contribution and pension