CSR Manager

U.S. Bank

. Manage customer service staff handling customer inquiries, requests, questions, and problems .

Posted 9/29/2026full-timeRemote • Tennessee • United StatesMid-LevelSenior💰 $62,050 - $73,000 per yearWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates strong leadership and customer service management capabilities, with a focus on developing processes to enhance service levels and ensuring compliance with internal policies. Possesses advanced knowledge of operational functions and effective communication skills to drive departmental goals.

Highest-signal resume keywords

Customer Service ManagementLeadership SkillsProblem-Solving SkillsOperational Functions KnowledgeCommunication Skills

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Process DevelopmentPerformance MonitoringPolicy ImplementationOperational ProceduresStaff ManagementCompliance KnowledgeTraining Program DevelopmentAudit ResponseQuality Standards ManagementCustomer Inquiry Handling

Soft Skills

Effective LeadershipVerbal CommunicationWritten Communication

Tools & Technologies

Computer Applications

Industry Keywords

Customer Service OperationsInternal PoliciesU.S. Bank ComplianceWorkplace ConductSafety Policies

About the role

Key responsibilities & impact

Manage customer service staff handling customer inquiries, requests, questions, and problems
Maintain a high level of quality customer service
Maintain current knowledge of products and services
Develop processes and tools to improve service levels
Ensure efficient and professional customer service operations across telephone and written communications
Coach contact center personnel within the site location
Work with leadership and managers to communicate and carry out departmental goals and vision
Ensure compliance with internal policies and procedures
Respond to internal audits and certifications
Participate in developing and enhancing equipment and training procedures and programs
Develop, implement, and maintain department operating policies and procedures
Implement and monitor tracking and performance monitoring mechanisms
Manage operations for assigned functional areas or regions
Plan and schedule departmental activities
Ensure adequate staffing and that work volume meets product/service standards and exceeds quality standards

Requirements

What you’ll need

Bachelor's degree, or equivalent work experience
Three to five years of relevant experience
Strong customer service and problem-solving skills
Advanced knowledge of operational functions, systems, policies and procedures of assigned area
Basic understanding and practical application of applicable laws and regulations
Effective leadership skills
Strong verbal and written communication skills
Working knowledge of computer applications used in area
Ability to comply with U.S. Bank policies and procedures, including the Code of Ethics and Business Conduct and related workplace conduct and safety policies
Ability to satisfy applicable employment eligibility verification and background-check requirements

Benefits

Comp & perks

Healthcare (medical, dental, vision)
Basic term and optional term life insurance
Short-term and long-term disability
Pregnancy disability and parental leave
401(k) and employer-funded retirement plan
Paid vacation (from two to five weeks depending on salary grade and tenure)
Up to 11 paid holiday opportunities
Adoption assistance
Sick and Safe Leave accruals of one hour for every 30 worked, up to 80 hours per calendar year unless otherwise provided by law
Incentive and recognition programs
Equity stock purchase
Pension
Disability accommodations during the application or hiring process