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Core Competencies
Role fitCore Competencies
Use this summary to align your resume positioning with the role.
Demonstrates expertise in product management and customer experience strategies, with a strong focus on credit card products and financial services. Proven ability to leverage data-driven insights and cross-functional collaboration to optimize portfolio performance and drive customer-centric solutions.
Highest-signal resume keywords
Product Management ExperienceCustomer Experience Strategy DevelopmentAgile MethodologiesRisk Management ProcessesCross-Functional Initiative Leadership
ATS Keywords
Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills
Product Model System InterdependenciesBusiness MetricsKey Performance IndicatorsDesign SystemsService BlueprintsCustomer ResearchData AnalysisCredit Card Installment Lending ProgramsPayment SolutionsTechnical Software Knowledge
Soft Skills
Customer CentricityStrategic ThinkingAnalytical Problem-SolvingInfluencing Without AuthorityContinuous Improvement
Industry Keywords
Financial ServicesPaymentsConsumer LendingCredit CardsU.S. Bank ComplianceStakeholder EngagementMatrixed OrganizationExternal PartnershipsMarket InsightsPortfolio Management
About the role
Key responsibilities & impact- Drive product and customer experience strategies for credit card customers
- Manage and evolve the ExtendPay Plan point-of-sale program
- Shape broader customer experience capabilities and organizational priorities
- Identify and prioritize product and portfolio opportunities
- Establish product vision, charter, roadmap, outcomes, and OKRs
- Manage the end-to-end product lifecycle
- Optimize portfolio performance and develop future roadmap enhancements
- Translate customer insights, business objectives, and market opportunities into product and experience initiatives
- Lead cross-functional customer experience improvements
- Establish business cases and success metrics for new capabilities and process improvements
- Partner with Product, Risk, Operations, Marketing, Technology, Finance, Legal, Compliance, external providers, and other stakeholders
- Monitor portfolio performance and use data-driven insights for strategic decisions
- Drive testing, learning, continuous improvement, and scaling of customer-centric solutions
- Influence stakeholders across business lines and functional areas
- Support consumer and small business card portfolios, including U.S. Bank branded, Elan, and co-brand/partner card businesses
Requirements
What you’ll need- Product management experience
- Expertise in product model system interdependencies, business metrics, key performance indicators, design systems, service blueprints, and reusability
- Ability to anticipate shifting market priorities and customer needs
- Strong customer centricity
- Knowledge of technical aspects of software products, including designing, configuring, and integrating them
- Knowledge of Agile ways of working
- Knowledge of risk management processes, tools, and techniques
- Experience in product management, customer experience, payments, financial services, or a related field preferred
- Experience leading product, portfolio, or customer experience initiatives within credit cards, consumer lending, payments, or financial services
- Demonstrated success developing and executing product or customer experience strategies with measurable outcomes
- Experience managing complex cross-functional initiatives across a matrixed organization
- Strong strategic thinking, analytical, and problem-solving capabilities
- Ability to leverage customer research, data, and market insights
- Experience working with external partners, third-party providers, and integrated technology solutions
- Knowledge of credit card installment lending programs, payment solutions, or related products preferred
- Ability to lead through ambiguity and influence without direct authority
- Proven commitment to customer-centric decision making and continuous improvement
- Ability to comply with U.S. Bank policies, Code of Ethics and Business Conduct, and workplace conduct and safety policies
- Must comply with applicable employment eligibility verification and background-check requirements
Benefits
Comp & perks- Healthcare (medical, dental, vision)
- Basic term and optional term life insurance
- Short-term and long-term disability
- Pregnancy disability and parental leave
- 401(k) and employer-funded retirement plan
- Paid vacation (from two to five weeks depending on salary grade and tenure)
- Up to 11 paid holiday opportunities
- Adoption assistance
- Sick and Safe Leave accruals of one hour for every 30 worked, up to 80 hours per calendar year unless otherwise provided by law
- Incentive and recognition programs
- Equity stock purchase
- 401(k) contribution and pension