Customer Outreach Analyst

U.S. Bank

. Partner with the assigned Line of Business, Risk/Compliance/Audit professionals, and RCA Managers .

Posted 10/26/2026full-timeUnited StatesJunior💰 $60,435 - $71,100 per yearWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates expertise in risk management frameworks, compliance with laws and regulations, and effective communication with stakeholders. Proficient in analytical and project management skills to identify and mitigate risks within business operations.

Highest-signal resume keywords

Risk Management FrameworkCompliance KnowledgeAnalytical SkillsProject Management SkillsEffective Communication

ATS Keywords

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Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills

Risk ManagementRegulatory ComplianceProcess FacilitationBusiness Operations UnderstandingFinancial Services Knowledge

Soft Skills

Analytical ThinkingWritten CommunicationVerbal Communication

Tools & Technologies

Microsoft OfficeWord ProcessingSpreadsheetsDatabasesPresentation Software

Industry Keywords

RiskComplianceAuditFederal RegulationsState RegulationsLocal Regulations

About the role

Key responsibilities & impact

Partner with the assigned Line of Business, Risk/Compliance/Audit professionals, and RCA Managers
Create, implement, maintain, review, or oversee an effective risk management framework
Participate in projects and activities ensuring compliance with applicable federal, state, and local laws and regulations
Identify gaps and inform solutions that minimize losses from inadequate internal processes, systems, or human errors
Identify, respond to, and escalate risks as appropriate
Serve as a functional liaison between the Line of Business and the Lines of Defense

Requirements

What you’ll need

Bachelor's degree, or equivalent work experience
Typically more than one year of applicable experience
Basic knowledge of applicable laws, regulations, financial services, and regulatory trends impacting the assigned line of business
Basic understanding of business line operations, products/services, systems, and associated risks/controls
Basic knowledge of Risk/Compliance/Audit competencies
Strong analytical, process facilitation, and project management skills
Effective written and verbal communication skills
Proficient computer navigation skills using Microsoft Office applications, word processing, spreadsheets, databases, and presentations
Ability to work from a U.S. Bank location three or more days per week
Ability to comply with U.S. Bank policies and procedures, including the Code of Ethics and Business Conduct and workplace conduct and safety policies

Benefits

Comp & perks

Healthcare (medical, dental, vision)
Basic term and optional term life insurance
Short-term and long-term disability
Pregnancy disability and parental leave
401(k) and employer-funded retirement plan
Paid vacation (from two to five weeks depending on salary grade and tenure)
Up to 11 paid holiday opportunities
Adoption assistance
Sick and Safe Leave accruals of one hour for every 30 worked, up to 80 hours per calendar year unless otherwise provided by law
Incentive and recognition programs
Equity stock purchase
401(k) contribution and pension