Customer Service Representative III

U.S. Bank

. Provide high-quality customer service by responding to telephone inquiries, requests, and problems .

Posted 10/16/2026full-timeRemote • Kansas • United StatesMid-LevelSenior💰 $20 - $23 per hourWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates expertise in providing high-quality customer service and resolving inquiries efficiently, with a thorough understanding of banking products and services. Proficient in problem-solving, negotiation, and effective communication to support corporate fleet clients.

Highest-signal resume keywords

Customer ServiceProblem-Solving SkillsBanking Products KnowledgeEffective Telephone SkillsMicrosoft Office Proficiency

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Account MaintenanceBilling Dispute ResolutionPayment Error CorrectionResearch and AnalysisCustomer Inquiry Resolution

Soft Skills

Interpersonal SkillsTime ManagementNegotiation SkillsAbility to Handle Difficult Calls

Tools & Technologies

Microsoft Office Applications

Industry Keywords

Banking PoliciesCustomer Account InformationCorporate Fleet SupportU.S. Bank ComplianceCode of Ethics

About the role

Key responsibilities & impact

Provide high-quality customer service by responding to telephone inquiries, requests, and problems
Research, analyze, and provide solutions that meet customers’ needs
Resolve customer inquiries and problems on first contact
Provide customers with account information
Resolve or refer billing disputes
Correct payment errors
Revise fees and finance charges as appropriate
Perform account maintenance
Take card, check, or other orders
Act on lost or stolen cards/checks
Research customer problems not resolved during initial contact
Support corporate fleet clients and their drivers across a 24-hours-a-day, 7-days-a-week, 365-days-a-year operation

Requirements

What you’ll need

High school diploma or equivalent
Typically four to five years of relevant experience
Thorough knowledge of concepts, practices, policies and procedures of banking products and services
Effective telephone and interpersonal skills
Strong problem-solving and negotiation skills
Ability to handle difficult customer calls
Proficient computer navigation skills using a variety of software packages including Microsoft Office applications
Ability to identify and resolve/escalate problems
Good time management skills to maximize the number of clients that can be assisted while maintaining a high level of customer service
Ability to work the permanent schedule Sunday–Thursday, 2:30p–11:00p, with Friday and Saturday off
Ability to complete approximately six weeks of training Monday–Friday, 8:00a–4:30p, followed by approximately two weeks of on-the-job training
Applicants must be able to comply with U.S. Bank policies and procedures including the Code of Ethics and Business Conduct and related workplace conduct and safety policies

Benefits

Comp & perks

Healthcare (medical, dental, vision)
Basic term and optional term life insurance
Short-term and long-term disability
Pregnancy disability and parental leave
401(k) and employer-funded retirement plan
Paid vacation (from two to five weeks depending on salary grade and tenure)
Up to 11 paid holiday opportunities
Adoption assistance
Sick and Safe Leave accruals of one hour for every 30 worked, up to 80 hours per calendar year unless otherwise provided by law
10% shift differential for eligible evening hours
Incentive and recognition programs
Equity stock purchase
401(k) contribution and pension