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Core Competencies
Role fitCore Competencies
Use this summary to align your resume positioning with the role.
Demonstrates expertise in providing high-quality customer service, resolving inquiries and problems efficiently, and maintaining thorough knowledge of banking products and services. Proficient in problem-solving, negotiation, and effective communication to support corporate clients and their drivers.
Highest-signal resume keywords
Customer Service ExcellenceProblem-Solving SkillsBanking Products KnowledgeEffective CommunicationTime Management
ATS Keywords
Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills
Account MaintenanceBilling Dispute ResolutionPayment Error CorrectionResearch and AnalysisComputer Navigation Skills
Soft Skills
Interpersonal SkillsNegotiation SkillsAbility to Handle Difficult Calls
Tools & Technologies
Microsoft Office Applications
Industry Keywords
Banking PoliciesCustomer InquiriesCorporate Fleet SupportCode of EthicsBusiness Conduct
About the role
Key responsibilities & impact- Provide high quality customer service by responding to telephone inquiries, requests and problems
- Research, analyze, and provide solutions that meet customers’ needs
- Resolve customer inquiries and problems on first contact
- Provide customers with account information
- Resolve or refer billing disputes
- Correct payment errors
- Revise fee and finance charges as appropriate
- Perform account maintenance
- Take card, check, or other orders
- Act on lost or stolen cards/checks
- Research customer problems not resolved during initial contact
- Support corporate fleet clients and their drivers across all operating hours, including holidays and during natural disasters
Requirements
What you’ll need- High school diploma or equivalent
- Typically four to five years of relevant experience
- Thorough knowledge of concepts, practices, policies and procedures of banking products and services
- Effective telephone and interpersonal skills
- Strong problem-solving and negotiation skills
- Ability to handle difficult customer calls
- Proficient computer navigation skills using a variety of software packages including Microsoft Office applications
- Ability to identify and resolve/escalate problems
- Good time management skills to maximize the number of clients that can be assisted while maintaining a high level of customer service
- Ability to work the permanent schedule of Sunday–Thursday, 2:30p–11:00p, with Friday and Saturday off
- Ability to complete approximately six weeks of training Monday–Friday, 8:00a–4:30p, followed by approximately two weeks of on-the-job training
- Applicants must be able to comply with U.S. Bank policies and procedures including the Code of Ethics and Business Conduct and related workplace conduct and safety policies
Benefits
Comp & perks- Healthcare (medical, dental, vision)
- Basic term and optional term life insurance
- Short-term and long-term disability
- Pregnancy disability and parental leave
- 401(k) and employer-funded retirement plan
- Paid vacation (from two to five weeks depending on salary grade and tenure)
- Up to 11 paid holiday opportunities
- Adoption assistance
- Sick and Safe Leave accruals of one hour for every 30 worked, up to 80 hours per calendar year unless otherwise provided by law
- 10% shift differential for eligible evening hours
- Incentive and recognition programs
- Equity stock purchase
- Comprehensive benefits package