Apply

Ready to go for it?

AI Apply speeds things up—apply directly if you prefer.

FREE ACCESS
5,000–10,000 jobs/day
Scoutfield Logo

See all jobs on Scoutfield

Search thousands of fresh jobs every day.

Discover
  • Fresh listings
  • Fast filters
  • No subscription required
Create a free account and start exploring right away.
U.S. Bank

Customer Success Manager – Business Banking, Money Movement

U.S. Bank

. Build and maintain strong relationships with assigned client accounts, serving as a trusted advisor throughout the client lifecycle.

Posted 11/9/2026full-timeUnited StatesJunior💰 $75,600 - $92,400 per yearWebsite

Core Competencies

Role fit
Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates expertise in client relationship management, driving client adoption and retention through consultative guidance and product knowledge in Business Banking and Money Movement solutions. Proven ability to analyze client usage trends and collaborate with internal teams to enhance customer experience and operational standards.

Highest-signal resume keywords
Client Relationship ManagementBusiness Banking SolutionsSalesforce ProficiencyConsultative Selling SkillsClient Engagement Analysis

ATS Keywords

Tailor your resume
Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills
Client Management ExperienceBusiness Banking KnowledgePayments ExpertiseTreasury Management SkillsDigital Money Movement SolutionsData AnalysisRevenue Growth StrategiesProblem-Solving SkillsOrganizational SkillsLearning Agility
Soft Skills
Strong Communication SkillsRelationship BuildingCritical ThinkingInfluencing SkillsSelf-Starter Attitude
Tools & Technologies
CRM PlatformsSalesforceClient Relationship Management Tools
Certifications & Qualifications
Bachelor's Degree
Industry Keywords
Client Lifecycle ManagementClient RetentionOperational StandardsCustomer SuccessConsultative Customer-Facing Roles

About the role

Key responsibilities & impact
  • Build and maintain strong relationships with assigned client accounts, serving as a trusted advisor throughout the client lifecycle.
  • Own the post-activation (Day 30+) relationship and remove client usage blockers to accelerate time-to-value.
  • Monitor client engagement and feature utilization to drive adoption, increase usage, and achieve key success milestones.
  • Conduct proactive, trigger-based outreach to amplify feature usage, mitigate attrition risk, and improve retention.
  • Identify expansion opportunities and partner with Digital Sales and banking teams to transition qualified referral opportunities.
  • Manage client renewals and support initiatives that strengthen long-term client loyalty and relationship growth.
  • Provide consultative guidance and product expertise to help clients maximize the value of Business Banking and Money Movement solutions.
  • Share client insights and feedback with Product, Marketing, Sales, and Operations teams to enhance the customer experience.
  • Partner with internal stakeholders to improve operational standards, service quality, and client satisfaction.
  • Evaluate processes and recommend improvements supporting scalable growth, client success, and business performance.

Requirements

What you’ll need
  • Bachelor's degree, or equivalent work experience.
  • One to four years of client management experience.
  • Proficiency with CRM platforms (Salesforce) and client relationship management tools.
  • Two or more years of experience in customer success, account management, client relationship management, sales, or consultative customer-facing roles.
  • Ability to manage multiple priorities and navigate a fast-paced, evolving environment.
  • Proficient knowledge of business banking deposit, payments, treasury management, and digital money movement banking solutions, or the ability to quickly develop product expertise.
  • Experience supporting Business Banking, Treasury Management, Payments, and/or Money Movement products and services.
  • Proven ability to drive client adoption, engagement, retention, and revenue growth.
  • Strong consultative selling, relationship management, and presentation skills.
  • Experience analyzing client usage trends and leveraging insights to influence client outcomes.
  • Ability to identify client needs and connect clients to additional products, solutions, or services.
  • Strong problem-solving and critical-thinking skills with the ability to resolve complex client issues.
  • Demonstrated ability to influence without authority and drive results through partnership and collaboration.
  • Self-starter with strong organizational skills, learning agility, and a passion for delivering exceptional client experiences.
  • Applicants must be able to comply with U.S. Bank policies and procedures including the Code of Ethics and Business Conduct and related workplace conduct and safety policies.

Benefits

Comp & perks
  • Healthcare (medical, dental, vision)
  • Basic term and optional term life insurance
  • Short-term and long-term disability
  • Pregnancy disability and parental leave
  • 401(k) and employer-funded retirement plan
  • Paid vacation (from two to five weeks depending on salary grade and tenure)
  • Up to 11 paid holiday opportunities
  • Adoption assistance
  • Sick and Safe Leave accruals of one hour for every 30 worked, up to 80 hours per calendar year unless otherwise provided by law
  • Incentive and recognition programs
  • Equity stock purchase
  • 401(k) contribution and pension