DDA Collector

U.S. Bank

. Collect payments on assigned delinquent accounts .

Posted 9/17/2026full-timeRemote • Kentucky • United StatesJuniorMid-Level💰 $20 - $23 per hourWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates expertise in loan collection policies and procedures, ensuring compliance with fair debt collection practices and U.S. Bank policies. Strong ability to communicate effectively and provide excellent customer service while managing delinquent accounts.

Highest-signal resume keywords

Collections Call Center ExperienceLoan Collection Policies KnowledgeCustomer Service SkillsVerbal and Written Communication SkillsAbility to Organize and Interpret Information

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Payment CollectionAccount Documentation ReviewRepayment Schedule ArrangementException ResolutionCompliance with Fair Debt Collection Practices

Soft Skills

Strong Customer Relations Skills

Tools & Technologies

Work From Home Experience

Certifications & Qualifications

High School Diploma or Equivalent

Industry Keywords

U.S. Bank PoliciesCode of Ethics and Business ConductWorkplace Conduct and Safety Policies

About the role

Key responsibilities & impact

Collect payments on assigned delinquent accounts
Review account documentation
Contact customers/clients by telephone and/or written correspondence
Arrange repayment schedules
Minimize loss to the organization

Requirements

What you’ll need

High school diploma or equivalent
Two to three years of experience in collections call center
Good knowledge of loan collection policies and procedures, fair debt collection practices, and related laws
Strong customer service/relations skills
Ability to identify and resolve exceptions and to organize and interpret information
Good verbal and written communication skills
Work from home experience preferred
Ability to comply with U.S. Bank policies and procedures including the Code of Ethics and Business Conduct and related workplace conduct and safety policies

Benefits

Comp & perks

Healthcare (medical, dental, vision)
Basic term and optional term life insurance
Short-term and long-term disability
Pregnancy disability and parental leave
401(k) and employer-funded retirement plan
Paid vacation (from two to five weeks depending on salary grade and tenure)
Up to 11 paid holiday opportunities
Adoption assistance
Sick and Safe Leave accruals of one hour for every 30 worked, up to 80 hours per calendar year unless otherwise provided by law
Incentive and recognition programs
Equity stock purchase
401(k) contribution and pension