Debt Management Account

U.S. Bank

. Respond to inbound calls from cardholders and third-party partners .

Posted 9/18/2026full-timeRemote • Maryland • United StatesMid-LevelSenior💰 $20 - $23 per hourWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates strong customer service orientation with proven experience in a call center environment, effectively resolving customer issues while maintaining high performance metrics. Proficient in Microsoft Office applications, particularly Excel and Word, with a thorough understanding of financial services and compliance requirements.

Highest-signal resume keywords

Customer Service OrientationMicrosoft Excel ProficiencyCall Center ExperienceData Entry AccuracyIssue Resolution Skills

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Data EntryDocumentation ProcessingPerformance Metrics ManagementCustomer Interaction ManagementSettlement Agreement Entry

Soft Skills

Verbal CommunicationWritten CommunicationProblem-SolvingTime Management

Tools & Technologies

Microsoft OfficeInternal Systems

Industry Keywords

Financial ServicesCollectionsRegulatory ComplianceCustomer Satisfaction

About the role

Key responsibilities & impact

Respond to inbound calls from cardholders and third-party partners
Provide accurate information and exceptional service
Listen to customer concerns and resolve issues in a timely and courteous manner
Accurately enter settlement agreements into internal systems in compliance with company policies and regulatory requirements
Prepare and process related documentation using Microsoft Excel and Word
Process incoming files and ensure proper handling and documentation
Monitor and respond to inquiries in a shared email inbox
Perform precise data entry
Maintain detailed and organized records of customer interactions and transactions
Collaborate with internal departments to resolve customer inquiries
Meet or exceed performance metrics related to call quality, response time, and customer satisfaction

Requirements

What you’ll need

Proven experience in a customer service or call center environment
High school diploma or equivalent
Strong proficiency in Microsoft Office, especially Excel and Word
Strong customer service orientation with a focus on delivering high-quality support
Skilled in identifying, resolving, and escalating complex issues effectively
Excellent verbal and written communication skills
Background in financial services or collections is highly desirable
Demonstrated experience in a call center environment, including handling high volumes of inbound and outbound interactions, troubleshooting customer concerns, and maintaining performance metrics
Typically three to five years of clerical and customer service experience
Thorough knowledge of products, services, terminology, procedures and systems related to assigned area
Ability to manage multiple projects and deadlines simultaneously while maintaining a high level of customer service
Proficient computer navigation skills using a variety of software packages including Microsoft Office applications
Ability to comply with U.S. Bank policies and procedures including the Code of Ethics and Business Conduct and related workplace conduct and safety policies

Benefits

Comp & perks

Healthcare (medical, dental, vision)
Basic term and optional term life insurance
Short-term and long-term disability
Pregnancy disability and parental leave
401(k) and employer-funded retirement plan
Paid vacation (from two to five weeks depending on salary grade and tenure)
Up to 11 paid holiday opportunities
Adoption assistance
Sick and Safe Leave accruals of one hour for every 30 worked, up to 80 hours per calendar year unless otherwise provided by law
Incentive and recognition programs
Equity stock purchase
Disability accommodations during the application or hiring process