Digital Activation Outbound Specialist

U.S. Bank

. Work from an assigned lead queue and place timely calls at key points in the client lifecycle .

Posted 10/23/2026full-timeUnited StatesJunior💰 $80,370 - $98,230 per yearWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates expertise in client management and outbound sales, with a strong focus on problem-solving and effective communication. Proficient in navigating digital banking systems and managing high call volumes while ensuring positive client outcomes.

Highest-signal resume keywords

Client Management ExperienceOutbound Calling ExperienceBusiness Banking KnowledgeProblem-Solving SkillsCustomer Service Skills

ATS Keywords

Tailor your resume

Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills

Account ManagementProject ManagementOperations KnowledgeMoney Movement Products KnowledgeDigital Banking Systems Navigation

Soft Skills

Interpersonal SkillsVerbal Communication SkillsWritten Communication SkillsSituational LeadershipConflict Resolution

Certifications & Qualifications

Bachelor's Degree

Industry Keywords

Client LifecycleAccount SetupDigital EnrollmentCall CadenceClient Friction Resolution

About the role

Key responsibilities & impact

Work from an assigned lead queue and place timely calls at key points in the client lifecycle
Guide clients through account setup and digital enrollment
Resolve or escalate issues that create client friction
Partner closely with bankers, product, and operations teams
Conduct proactive outbound outreach to assigned clients with disciplined call cadence, follow-up, and accurate documentation
Drive account funding, online banking enrollment, debit card activation, and bill pay or money movement setup
Resolve or escalate client issues and Banker questions using applicable tools and support channels
Identify client needs and refer opportunities to bankers and partner teams
Interact with clients and departments to ensure successful client outcomes
Exercise judgment and make decisions with positive operational impacts on the business line

Requirements

What you’ll need

Bachelor's degree, or equivalent work experience
One to four years of client management, outbound sales, or contact center experience
Working knowledge of business banking and money movement products, or the ability to ramp quickly
Proven outbound calling experience with consistent performance against contact and conversion goals
Detailed knowledge of business, financials, products and services, and the market
Strong problem-solving skills and comfort navigating multiple digital banking systems
Basic knowledge of account management, project management, operations, and logistics
Ability to manage high call volume, multiple tasks, projects, and deadlines simultaneously
Proven customer service and client relations skills, including situational leadership and dispute or conflict resolution
Strong presentation, interpersonal, verbal, and written communication skills
Must comply with U.S. Bank policies and procedures, including the Code of Ethics and Business Conduct and workplace conduct and safety policies
Applicants must be able to comply with applicable employment eligibility verification and background-check requirements

Benefits

Comp & perks

Healthcare (medical, dental, vision)
Basic term and optional term life insurance
Short-term and long-term disability
Pregnancy disability and parental leave
401(k) and employer-funded retirement plan
Paid vacation (from two to five weeks depending on salary grade and tenure)
Up to 11 paid holiday opportunities
Adoption assistance
Sick and Safe Leave accruals of one hour for every 30 worked, up to 80 hours per calendar year unless otherwise provided by law
Incentive and recognition programs
Equity stock purchase
Pension
Disability accommodations during the application or hiring process