Digital Application Specialist – Small Business

U.S. Bank

. Provide comprehensive digital application support to small businesses through chat and phone queue interactions .

Posted 11/3/2026full-timeUnited StatesJuniorMid-Level💰 $24 - $32 per hourWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates expertise in Business Banking products and services, providing exceptional customer service and support through effective communication and digital tools. Proficient in managing customer interactions and referrals while ensuring compliance with banking policies and procedures.

Highest-signal resume keywords

Business Banking KnowledgeCustomer Service SkillsSales ExperienceSalesforce ProficiencyMicrosoft Office Proficiency

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Business Banking ProductsApplication ProcessingDigital Application SupportCustomer Relationship ManagementData InterpretationTask ManagementCross-SellingReferral SubmissionRegulatory ComplianceProcess Optimization

Soft Skills

Interpersonal CommunicationVerbal CommunicationWritten CommunicationProblem SolvingCustomer Relations

Tools & Technologies

SalesforceMicrosoft OfficeDigital Tools

Industry Keywords

Banking PoliciesCustomer ExperienceU.S. Bank ComplianceCode of EthicsBusiness Conduct

About the role

Key responsibilities & impact

Provide comprehensive digital application support to small businesses through chat and phone queue interactions
Service and sell business deposit, lending, digital money movement, business credit cards, payment solutions, suitable credit products, and other solutions
Assist small business customers with digital application servicing needs and application processing
Switchboard customers to appropriate sales, service, or support teams
Use digital tools and customer relationship management systems to track customer interactions and referrals
Maintain knowledge of business banking products and services to provide accurate responses
Log customer interactions and track application funnel activity in Salesforce and other internal applications
Identify cross-sell and referral opportunities
Submit referrals and transition opportunities to drive sales funnel completion
Ensure customer interactions comply with banking policies, procedures, and regulatory requirements
Partner with teams to optimize processes and improve customer experience

Requirements

What you’ll need

High school diploma or equivalent
Typically two to three years of customer service, sales and/or prospecting experience
Thorough knowledge of Business Banking products, bank policies, procedures and support systems
Proficient computer navigation skills using a variety of software packages including Microsoft Office applications
Ability to manage multiple tasks/projects and deadlines simultaneously
Ability to identify and resolve exceptions and to interpret data
Proven customer service/relations skills
Effective interpersonal, verbal and written communication skills
Ability to comply with U.S. Bank policies and procedures including the Code of Ethics and Business Conduct and related workplace conduct and safety policies

Benefits

Comp & perks

Healthcare (medical, dental, vision)
Basic term and optional term life insurance
Short-term and long-term disability
Pregnancy disability and parental leave
401(k) and employer-funded retirement plan
Paid vacation (from two to five weeks depending on salary grade and tenure)
Up to 11 paid holiday opportunities
Adoption assistance
Sick and Safe Leave accruals of one hour for every 30 worked, up to 80 hours per calendar year unless otherwise provided by law
Incentive and recognition programs
Equity stock purchase
401(k) contribution
Pension