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U.S. Bank

Digital Insights Program Manager

U.S. Bank

. Lead the design, implementation, and optimization of Voice of the Customer measurement programs across digital channels and experiences .

Posted 10/2/2026full-timeUnited StatesMid-LevelSenior💰 $92,820 - $109,200 per yearWebsite

Core Competencies

Role fit
Core Competencies

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Demonstrates expertise in customer experience measurement and analytics, with a strong focus on developing actionable insights from complex datasets. Proficient in utilizing behavioral analytics platforms and creating impactful reporting dashboards to drive business decisions.

Highest-signal resume keywords
Customer Experience MeasurementBehavioral Analytics PlatformsData Visualization ToolsAnalytical Problem-SolvingStakeholder Relationship Management

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills
Data AnalysisCustomer Satisfaction MeasurementPredictive AnalysisDashboard CreationQuantitative InsightsQualitative InsightsMeasurement Framework DevelopmentPerformance Metrics AnalysisData StorytellingProject Management
Soft Skills
Effective CommunicationInterpersonal SkillsCritical ThinkingRelationship BuildingInfluencing Skills
Tools & Technologies
TableauPower BIAdobe AnalyticsQuantum MetricQualtrics
Industry Keywords
Customer ExperienceConsumer InsightsMarket ResearchCustomer Satisfaction (CSAT)Net Promoter Score (NPS)

Tech Stack

Tools & technologies
Tableau

About the role

Key responsibilities & impact
  • Lead the design, implementation, and optimization of Voice of the Customer measurement programs across digital channels and experiences
  • Partner with product owners, marketing technology teams, researchers, analysts and business leaders to develop measurement strategies aligned to business objectives
  • Develop reporting dashboards and insights communicating customer satisfaction, experience drivers, behavioral signals, and performance metrics
  • Identify feedback gaps and implement measurement enhancements
  • Build organizational partnerships and serve as a trusted partner on customer experience measurement and digital performance
  • Ensure accuracy, consistency, and integrity across analysis, reporting, and documentation
  • Analyze complex datasets to identify patterns, opportunities, risks, and drivers of customer satisfaction
  • Synthesize quantitative, qualitative, and behavioral evidence into actionable recommendations influencing business priorities and product roadmaps

Requirements

What you’ll need
  • Bachelor's degree, or equivalent work experience
  • Five to eight years of experience in project management activities
  • Three or more years of experience in customer experience, consumer insights, analytics, consulting, or market research
  • Strong analytical, problem-solving, and critical-thinking skills
  • Experience translating business questions into measurement frameworks and actionable insights
  • Effective interpersonal, verbal, and written communication skills
  • Ability to build relationships and influence stakeholders across multiple levels of the organization
  • Ability to manage multiple priorities in a fast-paced environment
  • Knowledge of behavioral analytics platforms such as Quantum Metric, Adobe Analytics or similar technologies
  • Knowledge of analytic tools and techniques used to measure, analyze, and communicate customer satisfaction outcomes
  • Experience performing diagnostic or predictive analyses to identify key drivers, risks, and opportunity areas
  • Knowledge of customer experience tracking programs, including Customer Satisfaction (CSAT) and Net Promoter Score (NPS)
  • Experience with customer feedback platforms such as Qualtrics or a similar CX platform
  • Demonstrated ability to combine qualitative and quantitative insights to develop a comprehensive view of the customer experience
  • Strong data storytelling skills, with skills in data visualization a plus
  • Experience creating dashboards and visualizations using Tableau, Power BI, or similar tools
  • Strong presentation and data storytelling skills
  • This position is not eligible for visa sponsorship
  • Applicants must be able to comply with U.S. Bank policies and procedures including the Code of Ethics and Business Conduct and related workplace conduct and safety policies

Benefits

Comp & perks
  • Healthcare (medical, dental, vision)
  • Basic term and optional term life insurance
  • Short-term and long-term disability
  • Pregnancy disability and parental leave
  • 401(k) and employer-funded retirement plan
  • Paid vacation (from two to five weeks depending on salary grade and tenure)
  • Up to 11 paid holiday opportunities
  • Adoption assistance
  • Sick and Safe Leave accruals of one hour for every 30 worked, up to 80 hours per calendar year unless otherwise provided by law
  • Incentive and recognition programs
  • Equity stock purchase
  • 401(k) contribution and pension