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Core Competencies
Role fitCore Competencies
Use this summary to align your resume positioning with the role.
Demonstrates expertise in managing file transfer solutions, including implementation, systems analysis, and compliance with IT standards. Proficient in customer training and technical troubleshooting within an IT service management framework.
Highest-signal resume keywords
Managed File Transfer ServicesIBM Managed File Transfer ApplicationsIT Service Management (ITSM)Technical TroubleshootingIncident Management
ATS Keywords
Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills
Systems AnalysisImplementation DesignValidation TestingData Entry AccuracyProject Reporting
Soft Skills
Customer ConsultationCommunicationTraining
Tools & Technologies
Sterling File GatewayPartner Engagement ManagerImplementation Workflow Tool
Industry Keywords
Information Technology (IT)IT StandardsProblem ManagementComplianceService Level Agreement
Tech Stack
Tools & technologiesITSM
About the role
Key responsibilities & impact- Analyze, apply, and design managed file transfer solutions for new or expanded service solutions
- Consult customers through implementation and provide education as appropriate
- Perform systems analysis and design aligned with corporate standards and customer requirements
- Analyze customer requests and validate completeness and standards alignment
- Refer non-standard implementations as directed
- Communicate required standards and compliance options to internal and external customers
- Ensure completeness of implementation records and accuracy of data entry
- Update implementation workflow tool data
- Report on project progress, service level agreement attainment, and customer issue escalation
- Complete forms or processes requiring additional network security access
- Perform validation testing for new data transmission setups
- Complete testing documentation
- Coordinate with application teams for complete customer testing
- Advise customers on implementation standards and provide information for successful implementation
- Train customers on the production implementation process
Requirements
What you’ll need- Bachelor’s degree, or equivalent work experience
- Typically five or more years of relevant experience
- Five or more years’ experience within a total Information Technology (IT) environment
- Five or more years’ experience with managing day-to-day delivery of managed file transfer services to clients
- Working experience with IBM suite of managed file transfer applications (e.g. Sterling File Gateway, Partner Engagement Manager)
- Working experience in an IT environment
- Working experience in problem management
- Working experience with IT standards, procedures, policy
- Working experience in IT service management (ITSM)
- Extensive experience in technical troubleshooting
- Extensive experience in IT incident management
- Ability to work from a U.S. Bank location three (3) or more days per week
- Applicants must be able to comply with U.S. Bank policies and procedures including the Code of Ethics and Business Conduct and related workplace conduct and safety policies
Benefits
Comp & perks- Healthcare (medical, dental, vision)
- Basic term and optional term life insurance
- Short-term and long-term disability
- Pregnancy disability and parental leave
- 401(k) and employer-funded retirement plan
- Paid vacation (from two to five weeks depending on salary grade and tenure)
- Up to 11 paid holiday opportunities
- Adoption assistance
- Sick and Safe Leave accruals of one hour for every 30 worked, up to 80 hours per calendar year unless otherwise provided by law
- Incentive and recognition programs
- Equity stock purchase
- 401(k) contribution and pension
